We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys, I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple def...
desktop
dropbox business
Preview
Setting up the apps
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there DerekKelly,

As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock?

If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and desktop app?

Let me know how it goes!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for confirming that for me, DerekKelly.

      Could you try relaunching Finder by following the steps below?

      • Click on the Dropbox icon from your Desktop and quit the application.
      • Open your Activity Monitor from your Mac Utilities folder. 
      • Force quit out of the instances of the Dropbox app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
      • Re-start Dropbox from the apps folder by double clicking on the Dropbox app.
      • Click on the Apple icon in the top left of your screen.
      • Click on "force quit".
      • Relaunch the finder.

      Once you do this, please reboot your device - maybe that will do the trick. 

      Let me know of any updates!

      • DerekKelly's avatar
        DerekKelly
        Helpful | Level 6
        6 years ago

        This solution did not resolve the issue. I followed all steps. Please advise 

  • Rafavillena's avatar
    Rafavillena
    Explorer | Level 3
    6 years ago

    Hello. I have the same problem and this solution did not resolve it. 

    mac os 10.13.6 DropBox 80.3.119

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hello Rafavillena, 

      Welcome to the Dropbox Community!

      Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device?

      To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the website and then install the desktop app. 

      Let me know what you find!

      • Erick Torres's avatar
        Erick Torres
        Explorer | Level 4
        6 years ago

        I have the same problem, I just migrated to Dropbox but I can't see the preview, if this continues I will have to leave Dropbox.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!