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DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys, I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple def...
desktop
dropbox business
Preview
Setting up the apps
sync
Здравко's avatar
Здравко
Legendary | Level 20
6 years ago
Do you use "Smart Sync"? And if so, is there some relationship to the online status set?
DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

I do and all folders are set to online only.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    6 years ago
    Oh... I see. I'm up to here. 😞 This is known problem, but without stable solution still, I think. One workaround would be for files, you need most, status to be changed to available locally. Probably Lusil's could be able give further advises.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for all the troubleshooting effort you put into this, peeps! :grin:

    DerekKelly, I've sent you a ticket to the email address associated with your Community profile so as to have a better look into this. 

    When you have the chance, please check your inbox for my latest message and we'll take it from there. Cheers!

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