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DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys,

I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple default preview logo.

However on the iOS app and on the web file previews show.

This is a big deal for me because google drive offers this. My team has to have this or we won’t continue to use Dropbox.

If anyone has any solutions please advise.

I tried closing and opening the app and force quitting using activity monitor.

Best

Derek

desktop
dropbox business
Preview
Setting up the apps
sync

16 Replies

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  • Здравко's avatar
    Здравко
    Legendary | Level 20
    6 years ago
    Oh... I see. I'm up to here. 😞 This is known problem, but without stable solution still, I think. One workaround would be for files, you need most, status to be changed to available locally. Probably Lusil's could be able give further advises.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for all the troubleshooting effort you put into this, peeps! :grin:

    DerekKelly, I've sent you a ticket to the email address associated with your Community profile so as to have a better look into this. 

    When you have the chance, please check your inbox for my latest message and we'll take it from there. Cheers!

  • Rafavillena's avatar
    Rafavillena
    Explorer | Level 3
    6 years ago

    Hello. I have the same problem and this solution did not resolve it. 

    mac os 10.13.6 DropBox 80.3.119

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hello Rafavillena, 

    Welcome to the Dropbox Community!

    Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device?

    To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the website and then install the desktop app. 

    Let me know what you find!

  • Erick Torres's avatar
    Erick Torres
    Explorer | Level 4
    6 years ago

    I have the same problem, I just migrated to Dropbox but I can't see the preview, if this continues I will have to leave Dropbox.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Erick Torres, thanks for reaching out to us. 

     

    Out of curiosity, does the preview show up when you make the file local?

     

    Keep me posted!

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