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Forum Discussion
BobF18
2 years agoHelpful | Level 5
Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS
Dropbox has begun placing folders within folders in my Documents Folder. I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday. Odd thing is I haven't used dropbox in quite some time.
I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my account entirely and got rid of all associated files on the computer, and still the problem persists. I reactivated one of the accounts so I could come here to ask for help.
The folder is called:
com.apple.app-analytics.production.upload-dropbox
Inside are hundreds of folders with names like below. There are about 18 per hour:
0D093EEA-1937-446E-B58F-7E530AA20564
51 Replies
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- EngineerMindset2 years agoNew member | Level 2
I have removed Dropbox and Dropbox extension. I turned off all the analytics, and I am still getting this folder and its subfolders: com.apple.app-analytics.production.upload-dropbox
I can delete it and it comes back within minutes to an hour.
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