We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
BobF18
2 years agoHelpful | Level 5
Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS
Dropbox has begun placing folders within folders in my Documents Folder. I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday. Odd thing is I haven't used dropbox in quite some time.
I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my account entirely and got rid of all associated files on the computer, and still the problem persists. I reactivated one of the accounts so I could come here to ask for help.
The folder is called:
com.apple.app-analytics.production.upload-dropbox
Inside are hundreds of folders with names like below. There are about 18 per hour:
0D093EEA-1937-446E-B58F-7E530AA20564
51 Replies
Replies have been turned off for this discussion
- BobF182 years agoHelpful | Level 5
What did you write to them? You might be able to save me a lot of typing! Thanks!!!
- mattmotts2 years agoNew member | Level 2
I was able to find a temporary solution. Right click on the 'com.apple.app-analytics.production.upload-dropbox' folder, and select 'get info' in the menu. Under the General tab, I locked the folder and I have not gotten any new folders within in since. Only downside is that the main folder must stay in the directory, I will just rename it something or try to hide it. Hope this helps!
- DragonUser522 years agoHelpful | Level 6
Hey all, I *think* I have found the solution. I used EasyFind to search my *entire* Mac for the folder we're seeing in Documents: com.apple.app-analytics.production.upload-dropbox. There are 10 total of them on my Mac, including the one in Documents. I focused on the word "analytics" and started looking around. I already had analytics turned off here:
...but I DID NOT have it turned off here: Privacy & Security --> Location Services --> System Services (Click "Details...")
Since turning off "Mac Analytics" I've not seen a new folder added to Documents/com.apple.app-analytics.production.upload-dropbox in almost 24 hours!
- warp50002 years agoHelpful | Level 6
Sadly no. That didn't do it for me. All those same tabs are turned off. Did you do a restart first? Still getting folders every 3 minutes.
- DragonUser522 years agoHelpful | Level 6
I did multiple restarts while trying to solve this issue and can't quite remember if it was before or after, or both. Sorry it didn't work for you. So far today still good here, no more new folders. If that changes, I'll report here.
- BobF182 years agoHelpful | Level 5
No luck here either. I found the setting you showed and turned it off and then restarted, but still every 4 minutes. Fingers crossed that someone finds the magic touch!
- BobF182 years agoHelpful | Level 5
I've got a bandaid and some weird news:
The bandaid is a combo of what some others have said. I deleted all of the inner folders inside the main folder: com.apple.app-analytics.production.upload-dropbox
I then locked the folder so nothing else could be placed inside.
After that, I launched Terminal (in the utilities folder) and hid the folder. (First type chflags hidden and then one space (don't hit enter) and then dragged the com.apple.app-analytics.production.upload-dropbox folder into the terminal window. This works at least for now, but something is still trying to place those folders.
I almost never use the desktop in the office anymore since we're all remote, but when I took a peek at it, the desktop had the same crazy folder filled with hundreds of empty folders. This machine doesn't even have dropbox installed on it, and it's running a pretty old OS! This is crazy!
I should keep this open in case anyone has an actual fix. I'll call this a good bandaid so far...
- DragonUser522 years agoHelpful | Level 6
I don't think this problem has anything to do with Dropbox. I think it's an issue with the Sonoma 14.5 update, because that's when this problem started for me. Look at all the com.apple.app-analytics.production.upload-dropbox folders on my MacBook, and look where they are:
- BobF182 years agoHelpful | Level 5
I thought the same thing, but the old machine is running Catalina.
This is sure weird. We only had a single one of the top folders like you have above and one of the debugging folders like you have. All are filled with empty folders. The older machine has never used dropbox. It was essentially a typewriter (email) and used to fill out forms (excel), but I don't think it has been used for either since COVID!
- redroverisadog2 years agoNew member | Level 2
Interesting that permissions on the Document directory is me R+W, Everyone Else, "No Access" Yet files are being written.
~/Library/Application support has the same permissions. This is where these type of files are written. Seems a developer didn't test this.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!