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prc87
5 years agoHelpful | Level 6
Help! "Couldn't start Dropbox" error (Mac & Big Sur)
Dropbox won't start on my MacBook Air (13" 2018), with Big Sur 11.3.1.
Have uninstalled dropbox and reinstalled. Same error
Uninstalled again, advanced re-install. Same error
AFAIK, vanilla install, with dropbox folder in default location.
Used to work, but stopped when rebooted laptop after 11.3.1 upgrade
Help!
Error messages:
"Couldn't start dropbox"
"This is usually because of a permissions error. Storing your home folder on a network share can also cause this error."
Contents of error file:
"
bn.BUILD_KEY: Dropbox
bn.VERSION: 122.4.4867
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 664c1217-e060-5667-8990-51d38e73896b
pid: 815
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='petercrow', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Peter Crow', pw_dir='/Users/petercrow', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='petercrow', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Peter Crow', pw_dir='/Users/petercrow', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/petercrow'
appdata: '/Users/petercrow/.dropbox/instance1'
real_path='/Users/petercrow/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
dropbox_path: '/Users/petercrow/Dropbox'
real_path='/Users/petercrow/Dropbox'
not found
parent mode=0o40777 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/y5/nky42css7sbgmkskdqtx09q80000gp/T'
real_path='/private/var/folders/y5/nky42css7sbgmkskdqtx09q80000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 807, in wrapper
File "dropbox/client/main.pyc", line 6277, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 6497, in on_fresh_link
File "dropbox/client/main.pyc", line 6534, in create_dropbox_folder
File "dropbox/client/main.pyc", line 1236, in safe_makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 1] Operation not permitted: '/Users/petercrow/Dropbox'
"
Ran these changes, but no different.
Tried once more, after double-checking firewall off.
uninstall DB
reboot
delete DB folders from local storage, and empty bin
reboot
search and delete every 'dropbox' named file in ~/library
reboot
advanced reinstall
reboot
logoff DB on webclient
reboot
start DB
login
accept all vanilla (recommended) options
and it started and seems to be sync-ing correctly.
Not sure what changed this time around, but DB seems to be working again.
Thanks for your help.
30 Replies
Replies have been turned off for this discussion
- tim_kelley5 years agoExplorer | Level 4
I gave up and reinstalled my Dropbox files from the cloud. So that was
mv Dropbox XDropbox
and then reinstall Dropbox and let it move all my files bact to $home/Dropbox.
This was several GB of stuff and it took over a day. It seems to be cleaning up now and the files are back where they were supposed to be.
- victoriabaum5 years agoExplorer | Level 4Need help !! New MacBook with Big Sur. Only get error messages. Not on phone or older computer. Any assistance greatly appreciated. Have 2T pro
- Megan5 years ago
Dropbox Community Moderator
Hey victoriabaum, happy Monday!
In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting.
Can you send it my way, please?
Thanks a lot! - victoriabaum5 years agoExplorer | Level 4
Yes, Thank you!
bn.BUILD_KEY: Dropbox
bn.VERSION: 125.4.3474
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 2c3c648f-c737-5a9a-abee-fc58ad5e4850
pid: 765
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='victoriabaum', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Victoria Baum', pw_dir='/Users/victoriabaum', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='victoriabaum', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Victoria Baum', pw_dir='/Users/victoriabaum', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/victoriabaum'
appdata: '/Users/victoriabaum/.dropbox/instance1'
real_path='/Users/victoriabaum/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/victoriabaum/Dropbox'
real_path='/Users/victoriabaum/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/hf/cvc87mbj0pb6sz93j3x81ksc0000gn/T'
real_path='/private/var/folders/hf/cvc87mbj0pb6sz93j3x81ksc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6472, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6005, in _init_components_for_account
File "dropbox/client/main.pyc", line 5932, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 149, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied" - Megan5 years ago
Dropbox Community Moderator
Thank you so much victoriabaum.
To resolve this issue, can you try out these steps?
I'd love to know the outcome of this. - GBZarri5 years agoNew member | Level 2
Same problem here. New iMac, BigSur 11.6, transfer all old data through TimeMachine backup and now Dropbox can't start with this error .
No way. I tried everything I found here and other sites
This is the log:
bn.BUILD_KEY: Dropboxbn.VERSION: 131.4.3968bn.constants.WINDOWS_SHELL_EXT_VERSION: 48bn.is_frozen: Truemachine_id: b20ea8c7-c383-55eb-8cf3-c7d6579cd340pid: 926ppid: 1uid: 502user_info: pwd.struct_passwd(pw_name='gabriella', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Gabriella Zarri', pw_dir='/Users/gabriella', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='gabriella', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Gabriella Zarri', pw_dir='/Users/gabriella', pw_shell='/bin/bash')euid: 502gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'apple', 'gabriella', '_nsurlstoraged'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'apple', 'gabriella', '_nsurlstoraged'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/gabriella'appdata: '/Users/gabriella/.dropbox/instance2'real_path='/Users/gabriella/.dropbox/instance2'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20dropbox_path: '/Users/gabriella/Dropbox'real_path='/Users/gabriella/Dropbox'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=502 gid=20parent mode=0o40755 uid=502 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/t_/r2wqz10j2wg8y65w976xcg2r0000gp/T'real_path='/private/var/folders/t_/r2wqz10j2wg8y65w976xcg2r0000gp/T'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 808, in wrapperFile "dropbox/client/main.pyc", line 6525, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 307, in _wrappedFile "dropbox/client/main.pyc", line 6052, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5976, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"Out there, Dropbox genius, do you have solutions ? - Walter5 years ago
Dropbox Community Moderator
Hey GBZarri, thanks for joining the discussion here.
Could you clarify if you've tried an advanced reinstall yet? - Vaughana5 years agoNew member | Level 2
Had same problem after installing Big Sur, if you look on hard drive there is a shared folder with a load of junk folders created by the install, deleting these and restarting dropbox forces it to unlink, you then login to dropbox again and synchronise from the cloud again.
- Andy C.195 years agoExplorer | Level 3
Hi,
To be super clear, when you say "delete DB folders from local storage, and empty bin" do you mean deleting all of your existing dropbox folders on your computer? While I can't open the app, the folders are still available to me there. Thanks!
- LBG015 years agoExplorer | Level 3
Happened after Montery upgrade. Tried this solution, didn't work.
n.BUILD_KEY: Dropboxbn.VERSION: 134.4.4115bn.constants.WINDOWS_SHELL_EXT_VERSION: 51bn.is_frozen: Truemachine_id: ddc1034c-a7af-5798-a128-21dbca2d510bpid: 1023ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='larrygoldstein', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Larry Goldstein', pw_dir='/Users/larrygoldstein', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='larrygoldstein', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Larry Goldstein', pw_dir='/Users/larrygoldstein', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/larrygoldstein'appdata: '/Users/larrygoldstein/.dropbox/instance1'real_path='/Users/larrygoldstein/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/larrygoldstein/Dropbox'real_path='/Users/larrygoldstein/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/cy/_dkr8xkn2b9g86jggm4ck2rw0000gn/T'real_path='/private/var/folders/cy/_dkr8xkn2b9g86jggm4ck2rw0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "dropbox/client/main.pyc", line 816, in wrapperFile "dropbox/client/main.pyc", line 6537, in finish_dropbox_bootFile "dropbox/client/message_queue.pyc", line 313, in _wrappedFile "dropbox/client/main.pyc", line 6070, in _init_components_for_accountFile "dropbox/client/main.pyc", line 5994, in create_sync_engineFile "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engineFile "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 278, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 245, in __init__File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 209, in __init__File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 520, in _init_new_engine_lockedFile "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
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