Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

igoroliveiragg's avatar
igoroliveiragg
Explorer | Level 4
26 days ago

High CPU usage on MacOS Tahoe 26.1

Both processes constantly uses 50-60% cpu on background and its making my Macbook very slow. How can I fix it? 

MacOS Tahoe 26.1
Macbook Air M1
Dropbox App 238.3.5842

9 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Thanks for that, igoroliveiragg! I’ve also opened a separate ticket for you. 

    Please reply to it, when you see it, and we’ll look into this internally.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    I see, thanks for confirming Fugue! I’ve gone ahead and logged a support ticket in our system for you. 

    Please check your email address’s inbox, when possible, and reply back to it; we’ll take it from there.

  • Fugue's avatar
    Fugue
    Explorer | Level 4
    20 days ago

    Yes, it was the moment I upgraded the OS. GPU and CPU usage was fine before. Again, the dropbox shell menu wasn't the quickest to appear when DB was uploading/downloading but was definitely quicker before.

    I'm on 237.4.5655

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Hey Fugue! So, from what I understand this started happening right after upgrading to the latest macOS, correct? 

    Can you also clarify the Dropbox app version that you’re using? 

    Other than that, I’d like you to go through this Help Center article, if you haven’t already, and let me know if anything that’s mentioned there could also apply in your case.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Sorry to hear the issue persists, igoroliveiragg

    Can you send me a screenshot of your current Dropbox app version, so that I can check this further?

  • Fugue's avatar
    Fugue
    Explorer | Level 4
    20 days ago

    Same for me on an iMac 2020. I keep reading that it was sorted in the latest version but no luck for me. Had no problems on the previous OS but Tahoe is constantly using both GPU and CPU which is making everything very slow. The shell menu in Finder is also very slow to include the dropbox options. I'm assuming that is a connected issue.

  • igoroliveiragg's avatar
    igoroliveiragg
    Explorer | Level 4
    20 days ago

    Did all that, both processes (GPU and Renderer) still has high CPU usage, from the moment you start the app. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Hey igoroliveiragg - thanks for bringing this to our attention.

    Can you please quit the Dropbox desktop app and relaunch and/or reboot your computer as well and let me know if this persists?

    If it does, you can try installing the latest, stable version of the Dropbox desktop app as you're now running a beta version. 

    Just make sure to toggle off the 'early releases' from your account's settings first. 

    Let us know of any updates!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!