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Forum Discussion
I keep getting a request from windows to install a Dropbox Update, but nothing happens.
I am using Windows 10 [upto date]
I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day.
I have agreed to the update and also not agreed...... I wondering if it is a scam......... it does come with certification.
- Megan
Dropbox Staff
Hi beastie, let's jump right into this!
You mentioned that you see a Windows notification for the Dropbox update, so most likely that wouldn't be a scam.
Have you tried to restart your device? If you have, and nothing worked, could you also send me a screenshot of the pop-up message that you see on your end, so I can have a visual too?
Keep me posted!
Thanks for your help
I tried a Reboot already
It was on my PC twice but I think I messed up on screen shot....... I will send when next up on screen
The Windows message to update dropbox says>>> CLSD:(4942331-4EDE-838E-F8C8F3F6BF62
I am unable to prntscreen
I hope you can help
- Hannah
Hey beastie, can you use this website to help you take a screenshot of the message?
Once you've taken it, you should be able to see a camera icon above the reply box here on the Community, so you can attach your screenshot in your next reply.
I have rebooted....... here is the message I get it 5/6 times a day
