Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes of data. How hard could it be to have a step in the install that asks if you want to re-link to an existing folder? Or use the previous settings from my account? I always keep dropbox on my second, much larger drive, not on the default drive C:.
Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.
19 Replies
Replies have been turned off for this discussion
My dropbox folder already has full control for system and administrators. When i try to grant full control to users the change runs for a while and then stops with an access denied at some file or folder (doesn't tell me which one). I tried using takeown running command prompt as administrator and get access denied there as well. Any ideas?
- Megan
Dropbox Community Moderator
Hey Esther B.6!
If you're running any third-party antivirus or ransomware protection software, please try to temporarily disable it along with Windows Security.
To disable Windows Security:
-Open Windows Security from the Start menu.
-Select Virus & threat protection.
-Under Virus & threat protection settings, select Manage settings and turn off each setting.
-Go back to Virus & threat protection.
-Select Manage ransomware protection and temporarily disable Controlled folder access.
After disabling these features, quit Dropbox if it is running, then reopen it and check if the issue remains. Hi. I use Eset antivirus. When I go to Windows Security there's a link back to Eset so I assume it's processes take over from windows. I disabled everything I could find in Eset and tried opening Dropbox again. Same error. Since it didn't give me the error when it installed to the default C drive location I can guess there is an issue in accessing the secondary drive but I'm baffled as to what it could be. It seems to function normally in explorer. Any other ideas?
Thanks!
- Megan
Hey Esther B.6!
In this case, I'll go ahead and send you an email, in order for us to have a closer look into this.
Reply back to me, and we'll take it from there. Thanks!
Hi. I got your email. I am away the next couple days but I will give it a try when I get back. Thanks!
- Megan
No worries Esther B.6!
Take your time, and reply back to me once you're ready to continue troubleshooting. 👩💻
Well this is interesting. I moved to a new house and changed internet providers. When I set up my computer again Dropbox started indexing the folder on G drive immediately. No more error messages. I wonder if my other internet provider was restricting some types of traffic? Anyway, it's all working now. Thanks for your help.
- Walter
We're glad to hear it's working now and thanks for keeping us in the loop too Esther B.6
Let us know if anything else comes up in the future and have a lovely week ahead!
- Neal
Community Manager
Great to hear Esther B.6!
Thank you so much for sharing the update and letting us know!
