Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

kdxrxpx's avatar
kdxrxpx
New member | Level 2
3 months ago

I see a "connection with the server could not be established" error while updating my desktop app.

Application Affected
Official Dropbox Application
Device
(PC and macbook)
Operating System/Browser (if using the web)
(Windows 10 and macOS 14)
Dropbox App Version (if using the app)
(223.4.4909)

Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an updater I see an error:

My internet connection works fine. It's not a device or OS issue for sure. As I sad it stops working on different devices and OS's at the same time. In browser my cloud works fine. Any suggestions?

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 months ago
    kdxrxpx wrote:

    Dropbox just stop working and syncing on all my devices: PC, notebook, macbook. It tells I have to update. But when I run an updater I see an error:

    What updater are you using?

    The application will either update itself as Dropbox pushes out updates, or you can update manually by downloading the Dropbox installer and running it yourself. You can also download specific versions from the Client Builds section of the forums.

    The version you're running is from 5 months ago. There have been about a dozen updates since then.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!