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I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?
Hi!
I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel and right click dropbox and click "Uninstall" so dropbox uninstall sucefully but in my computer is styll file "Dropbox" but when I try to delete it, it starts deleting my desktop, documents and a lot of other files so I stop it before it starts deleting it. And so I want to ask is there any way to delete the folder so that all my files do not have Location: "C: Users / user / dropbox / My Pc / ....." so that it is again as before installation (C: Users / user / .....)
I have already uninstalled dropbox and deleted my account, but still the folder is still there, I tried to install dropbox again and then uninstall but still nothing ....
Thank you for your support
Thank you for your support
Thanks for that User134679, and for sticking with me here while we look into this!
Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.
To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:
- Right click the Desktop folder
- Choose "Properties"
- Go to the "Locations" tab
- Choose to reset to default location.
This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?
If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.
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- Sure. my email is [email removed as per Community Guidelines]
No it's fine.
But for me it says my email was removed per community guidelines, and I haven't received any email of such.- Hannah
Dropbox Community Moderator
I did email you, would you mind checking your emails again?
I reached out to the address you have here on the Dropbox Community! Oh, sorry. I found your emails.
- HannahNo worries! Did you reply back to me?
I followed the advice given to Daphne and I am unable to restore to default.
Can someone from Dropbox please help?
This is what appears when I try to get rid of a share. It says at the top "FAILED". And I have waited for HOURS. What's the deal Dropbox??? -Ed Newbold-
Hello,
I been having a similar issue. I cannot for the life of me delete the dropbox folder off my computer without deleting all my desktops.
I have tried looking for it through the dropbox app and I have tried so many things via dropbox but because of a previous uninstall gone bad it got left behind and the dropbox server does not recognize it, yet it has a "My PC" folder in it and a "Documents" folder in it that links to all my files on my computer.How do I delete this dropbox folder without deleting my desktop and my documents?
In other words, how do I delete the linkages of the sub-folders within the dropbox folder so I can delete the sub-folders within the dropbox shareholder?I do not even have a "My PC" folder on my actual computer but somehow this sub-folder within the dropbox folder is linked to my entire desktop. It's been left behind on my computer for over a year after installing Dropbox.
Please help me!
Cristiano
Did you ever get this resloved?
What were the exact steps you took that resulted in this?
I am currently following those steps for my documents folder.
