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Forum Discussion
JTF19
10 months agoNew member | Level 1
I'm trying to access Passwords from one of my 3 authorized devices, but get an error.
I have a Basic plan with 3 devices authorized. I am working from one of the 3 devices, and while logged in to Dropbox, it will not allow me to access Dropbox Passwords, saying I am already logged in...
JTF19
10 months agoNew member | Level 1
Unfortunately, no change or improvement in solving the problem. I've rebooted my desktop, and am logged in again to Dropbox with full access to my files and folders. On Edge, when I try to open the Dropbox Passwords extension, I am asked to log in using my recovery words, which I no longer have, or to reset my account. On Chrome, when I try to open the Dropbox Passwords extension, I get the following, even though I am already on one of my three connected devices.
On my Android, the second of my three connected devices, having installed the Dropbox Passwords app, in opening the App it remains stuck on "Checking your status".
And on my iPad, my third connected device, in trying to open the Dropbox Passwords app, it says "Check your other devices for a notification. Let's make sure it's you and sync any passwords you already added. We'll finish setting up after we get your approval on Edge Windows or Samsung SM***". But I have not received any notification on either the desktop or the Android. At the bottom, it says "Not working? Try another option", by which I can choose resend notification (which doesn't work), use recovery words (not available), sign in with a different account (not applicable), or reset account, which I would prefer not to do.
And thus all my passwords stored on Dropbox Passwords are in limbo and inaccessible!
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