I'm trying to install the Dropbox app on my computer, but it randomly stops.

Hey nmmorris! What we can recommend, in this case, is to download your files from Dropbox to your local device and upload them to your Google Drive account next. 

However, it may be worth checking this with Google Drive as well, as they may offer a way to import your files directly from Dropbox to their servers. Other than that, there may be third-party services that allow that, too (we don’t offer support for any of them, though).

Thank you for reaching out again. I've been distracted with a major project. I am still hesitant to disable antiviral and have decided to move files to Google Drive instead. I have been using Dropbox for years - while I was still working and into retirement - under the mistaken assumption that the files were stored on my hard drive and backed up to the cloud. Google Drive has an option for doing that, which I prefer. Do you have any recommendations about moving files from Dropbox to Google Drive? 

Hey nmmorris - just circling back here to see if you're still having issues with installing the Dropbox desktop app on your computer. If so, did you get the chance to temporarily disable your antivirus as a test to see how it goes? 

Hi nmmorris, thanks for the information. I understand your concern regarding the temporarily disabling of the antivirus software. 

This is a standard procedure that is necessary to determine if this is what could be preventing the Dropbox desktop application from installing on your computer.

I recognize that disabling my antiviral protections my be necessary to fix this problem, but I am hesitant to risk my entire system to simply get Dropbox to work. I know that may leave me at a dead end. 

Hi from me as well, nmmorris​! Can you temporarily disable Webroot and Windows Defender altogether and then, restart your computer and try to install the Dropbox app again? 

If the installation still doesn't work after that, I’d like you to perform an advanced reinstall, as the next step.

I presume Windows Defender has been running the whole time. I can try to disable any of its features if you think they might be impeding Dropbox while not impeding any other downloads. Dropbox is listed on apps allowed through firewall and the notification box is clicked if firewall is interfering. Do you have other suggestions about what settings to change? 

Webroot was added this afternoon, but only after many unsuccessful attempts of the Dropbox download. 

Hey nmmorris, I hope it's okay for me to jump in here too!

Do you have any (new?) security programs like an antivirus, VPN, firewall, etc. that might be causing issues with the Dropbox app?

If so, can you please disable them temporarily, to see if it helps?

Can you see the above reply? Thanks for your help! 

Thank you for the response! I'm using Windows 11. I did wonder about the device limit and noticed that by replacing the hard drive, the computer name changed - so I deleted my laptop under its old name from the three devices allowed on my account. 

The screenshot would be difficult since I'm not getting a window with any error message. When I click on install the desktop app on my online account page, the download works fine. I double click on dropboxinstaller.exe file and the installing window starts up. Most of the time it works for a while and then just stops. On occasion I have had an icon appear in the taskbar but when it is clicked it spins for a moment and stops. The Dropbox app does appear in the all apps list but clicking it gives me a moment of spin and then nothing. No app appears to enter synching information with my account. 

I did install webroot today, but the difficulties with Dropbox app for desktop are the same before and after that install.