Forum Discussion

SVDS's avatar
SVDS
Explorer | Level 3
3 years ago

Infinite indexing after clean install new mac

I'm trying to get Dropbox running on a new macBook. I installed the new desktop app and walked through the installation steps. After doing this it starts indexing infinite (it feels like this after 3...
desktop
Install
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi SVDS, thanks for bringing this to our attention.

 

How long have you left the computer on and not in standby in order to complete the indexing process?

 

Just for clarification, you disabled all folders using selective sync, and then only chose a folder with 7 MB and it wouldn't complete syncing?

 

This will help me to assist further!

SVDS's avatar
SVDS
Explorer | Level 3
3 years ago

@Jay As mentioned in the initial question the computer has been on for three days indexing Dropbox. But this is normal when it is indexing the complete Dropbox account.
But yes all folders are disabled except the 7MB folder using selective sync so it shouldn't be indexing the whole Dropbox account but I have the feeling it is.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you attach a screenshot showing the Dropbox folder in Finder, as well as the selective sync settings, while hiding any personal folder names and info?

    • SVDS's avatar
      SVDS
      Explorer | Level 3
      3 years ago

      Sorry they are all in dutch

       

      Desktop app window:

       

      Dropbox folder and folder info:

      Dropbox install message not enough space to save offline (after selective sync):

      Selective sync settings:

       

      Dropbox mention that I have more than 500.000 files on Dropbox (before selective sync)

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