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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

humus's avatar
humus
Helpful | Level 6
4 years ago

Hello,

 

I have the same issue, I already performed the advanced reinstall.

 

Thank you

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey humus, thanks for joining the discussion and sorry to hear you're having issues with this.

Since this persists after an advanced reinstall, I'd recommend getting in touch with our support team as they'll be able to assist further with account and device specific information.

You can also let me know your ticket ID in order for me to look it up in our system. 
  • humus's avatar
    humus
    Helpful | Level 6
    4 years ago

    I already had mails exchanges with direct support (Ticket #15804954). We ended the discussion with this message :

    According to my research and the screenshots you provided, the problem you’re experiencing appears to be caused by another app or service you’re using, not by Dropbox. We’re unable to provide support for third-party apps or services.

    The best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support. I’d also suggest searching in the Dropbox Community.

     

    I will try to upgrade to windows 11 now to see if it helps.

     

     

     

    • humus's avatar
      humus
      Helpful | Level 6
      4 years ago

      nothing better on windows 11.

       

      I could download and install v.112.3.254 but unable to login, asks me to download latest version.

       

      I made every update possible on my computer (drivers, OS, ...). It is a Lenovo E15 gen2.

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