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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the screenshot MRBUSBY

As the linked Help Center article outlines, the Dropbox desktop app doesn’t support ARM processors on Windows operating systems, except for on  Windows in S mode.

I hope this helps a tad!
humus's avatar
humus
Helpful | Level 6
4 years ago

I have intel i7 and I have the exact same issue.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    In that case, may I reach out via email to have a further look into this issue humus?

    Also, did you attempt any troubleshooting steps so far? 
    • humus's avatar
      humus
      Helpful | Level 6
      4 years ago

      I tried a lot of things, but nothing worked

       

       

      • I meet the minimum system reqs to run Dropbox
      • I have a secure internet connection
      • Antivirus (Bitdefender), firewall, and VPN disabled/turned off
      • Firewall manually configured to work with dropbox
      • Creating another user profile on computer then installing
      • Tried to install app using typical installer (DropboxInstaller.exe)
      • Tried to install app using Offline Installer (134.4.4115)
      • Tried to install app using Offline Installer (140.4.1951)

      I have already been in direct contact with 2 other dropboxers but none could help me.

      You can of course write me direct email.

       

  • MRBUSBY's avatar
    MRBUSBY
    Helpful | Level 7
    4 years ago

    Hi humus and Walter ,

     

    I saw your comment about the i7 processor.

    Please post here if the cause is found... of course, if a solution is found, that would be great info to see on this thread as well.

    I will wait to return the product to hopefully see your results.

     

    Thank you all for helping!

     

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