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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

Sandman1001's avatar
Sandman1001
New member | Level 2
4 years ago

A day later and no one from drop box has gotten in touch to try and resolve the issue.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi everyone, welcome to the Community and apologies for any delays.

Sandman1001 and MRBUSBY, can you please provide a screenshot of the exact error you receive, so that I can have a visual?

Also, mtesta I’d like you to clarify what’s the exact OS version of your device.

Finally, AppoCaly, just to make sure you’ve all tried the same steps, have you also disabled any possible antivirus/firewall on your device, and the same issue still persists?

Let me know, and we'll take it from there.
  • mtesta's avatar
    mtesta
    Helpful | Level 6
    4 years ago

    Thanks Nancy, here is my version and the exact error I get. I've tried turning off antivirus/firewall completely and same error. 

    Thanks!!

    Mark

     

    Windows 10 Enterprise ver 20H2

    Build: 19042.1586

     

  • Sandman1001's avatar
    Sandman1001
    New member | Level 2
    4 years ago

    @nancy I get the exact same error as Mtesta. Windows 10 home build 10.0.19041

  • AppoCaly's avatar
    AppoCaly
    Helpful | Level 6
    4 years ago
    Hi Nancy,

    Yes, I tried this. I also tried installing in safe mode with and without networking. Always the same error.
  • kodemonkey's avatar
    kodemonkey
    Explorer | Level 3
    4 years ago

    Add me to the list.  Intel i5-9600K 6 core, 16GB ram, Win 10.0.19043 Pro build 19043. MSI motherboard with intel Z390 chipset. 

     

    I have dropbox on 7 other devices with no issue.  Was working fine until update.  Did advanced re-install.  Did an uninstall as well.  tried advanced re-install again.  Nothing seems to work.

     

     

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