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Forum Discussion
The TechJedi
4 years agoHelpful | Level 5
Installation Failed Error Code 1073741795
I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?
- 4 years ago
Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here.
JenTo
4 years agoHelpful | Level 7
Megan I trust DB support will update everyone whose posted to this thread or the other threads that were rolled into it. Thanks
Megan
Dropbox Community Moderator
4 years agoHi everyone, I hope you're all doing well!
As JenTo correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging!
In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you don't have one, you should be able to open it, by visiting this page from an incognito tab on your browser if you're using a Basic account.
A normal tab if you are using a paid plan. If you have any issues doing so, let me know and I can help you out.
Thank you for your time guys!
- mastamack4 years agoExplorer | Level 3Hey my Ticket number is #16505395
as you mentioned we should leave our numbers here @Megan .
Same issue already since a couple of weeks 😕 - Megan4 years ago
Dropbox Community Moderator
Thank you for the ticket number, mastamack!
I can see that the agent that worked on your case, asked for a screenshot in order to continue troubleshooting. However the ticket seems to have been closed due to inactivity because you didn't respond back.
Can you try submitting a new one?
Thanks!
- mtesta4 years agoHelpful | Level 6
Can you check my ticket as well. There has been no movement on this at all.
#16096099
- Andrew6294 years agoHelpful | Level 5My ticket number for this issue is 16226075.
- yho1234564 years agoHelpful | Level 6
16212401
- Megan4 years ago
Dropbox Community Moderator
Hey guys, thank you all for sending me your ticket numbers!
I've located all of them, and passed your comments to the agents working on your case.
I appreciate your patience, while our Team is looking into this. If you have any other questions, I am always one post away.
- JenTo4 years agoHelpful | Level 7
At the beginning of May I downloaded and attempted to install the full Windows offline installer 147.4.4800 which ended in the same error as before.
Following the failure, I contacted Support to ask if there was any progress and was told that this version (147.4.4800) should have fixed the issue, however, it didn't for me.
- JenTo4 years agoHelpful | Level 7
Yes, I did let them know.
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