Installation Failed Error Code 1073741795

Hey mwochoa, thanks for the nudge and sorry to hear you're having issues with this. 

If you haven't reached out to our Support team yet, may I reach out via email to have a further look into this matter with account and device specific information?

I was asked by the dev-team to run a command line install and send back the stack-trace to them, and so I did. Let's pray this contains helpful information for them to debug 🙂

Thanks for the update yho123456 - let us know if you need anything else!

Nothing yet. So far they're asking me to send error logs for an app that won't install. 

Hey AppoCaly, thanks for the nudge on this.

I just wanted to let you know that the team is still working on this and we'll let you know once we have an update to share.

In the meantime, you can try older builds of our desktop app from this page, but note that they'd automatically update to the latest version eventually. 

Cheers!

Thanks Walter. The point being raised by several of us now is that Dropbox has deliberately disabled the protocol used in older versions, which is why everyone who cannot upgrade also cannot sync for almost two months now. Reverting this would at least give us the possibility to sync our data. This is why this has been requested multiple times but has yet not been responded to from a technical point of view.

Adding that there are several replies in this thread where users advised that they'd already tried installing previous versions but were unable to log in as it asks for the most recent version. Has something changed on dropbox's end in the meantime?

I'm not sure why this issue is marked "resolved" when it is not. In every other forum I participate in, "resolved" means a solution has been found and implemented.

Dropbox's handling of this has been atrocious. This is a critical productivity app. . .one where your entire data security is based on the ability to sync. That it has been months with no resolution is stunning. I need to find another data option. This is ridiculous. 

Last night I received an e-mail on my ticket that the dev-team may have resolved this issue. The patch is a beta-build, so only for those dare devils among us.

https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-150-3-4929/td-p/599328

For me the issue has been resolved. Thank you so much dev-team.

And please be fair and consider to extend our paid plan by two months..

Also received same email, but not being a daredevil, I look forward to seeing this fix incorporated into the next stable version.

The beta build worked for me!! https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-150-3-4929/td-p/599328

Tested the build out one of our laptops that was having the issue and it seemed to install fine. Thank you so much Dropbox Team for getting this issue resolved!

That new beta version worked for me as well. Thank you!!

Glad to see all the happy users. 😍

Dropbox Support emailed me that the next stable release (150.XXX) which includes this fix should be available mid-next week.