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amberprawn's avatar
amberprawn
New member | Level 2
4 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
TexAK's avatar
TexAK
Explorer | Level 4
3 years ago

I then Quit Dropbox and re-open it.  I do the same procedures as above and NOW it shows there are checkmarks to Backup my Desktop, Documents, and Downloads...

 

why is it not disabling Backup???

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hm, interesting TexAK! 

 

Do you think you can attach a couple of screenshots of what you see when you access your Backup preferences on your device, and some of what you see when you visit your Backup page online? 

 

Provided that Backup has been disabled, you should be able to move your Desktop content back to their original place. All you'd have to do would be to drag and drop them there. 

  • TexAK's avatar
    TexAK
    Explorer | Level 4
    3 years ago

    When I click on "Manage Backups" on the Dropbox desktop app, this is what it shows.  I have unchecked these boxes and saved them multiple times and it keeps coming up with the boxes checked the next time I go to it.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi TexAK, it looks like the Backup has been disabled as that screen is asking you to set it up. 

       

      Are you able to see any backups, or deleted backups on the site on this page?

      • TexAK's avatar
        TexAK
        Explorer | Level 4
        3 years ago

        I don't see any backups on Dropbox and those files remain unchecked.

         

        I copied all the files from Dropbox on to an external drive and I plan to simply disconnect this Mac from my dropbox account.  I still have zero icons on my Desktop and looking in Finder, all the Desktop files are dropbox icons.

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