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Forum Discussion

amberprawn's avatar
amberprawn
New member | Level 2
4 years ago

Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.

I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Computer Backup
desktop
Dropbox Backup
Dropbox Basic
Mac
Setting up the apps
ak_alpenglow's avatar
ak_alpenglow
Explorer | Level 4
3 years ago
I did. I eventually got a talk to your dropbox engineer to help work this out with me. There were a lot of terminal commands in about two weeks of work.
BryanmMac's avatar
BryanmMac
Explorer | Level 4
3 years ago

I am having the exact same issue. I no longer have access to my Desktop, Documents, and Downloads.

 

Does a fox exist or must I create a new Mac profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI BryanmMac, did you try the steps in the previous post to disable the computer backup feature?

    • BryanmMac's avatar
      BryanmMac
      Explorer | Level 4
      3 years ago

      I did follow the directions with no luck. The folders are physically missing from my Mac. 

       

      Desktop, Documents, and Downloads are all aliases linked to the DropBox environment.

      • ak_alpenglow's avatar
        ak_alpenglow
        Explorer | Level 4
        3 years ago
        The support administrators here will jerk you around for a couple weeks giving you different advice and things they say will help. None of it will help. If you keep pushing long enough, eventually, they will connect you with a support engineer in a different tier that actually does know what’s going on, has seen it many times, and will actually help. However, this process will take quite some time, and it involves a lot of terminal commands and steps. It is stunning to me that this problem is still going on and dropbox has not done anything to fix it. Very bad look.

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