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Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHI BryanmMac, did you try the steps in the previous post to disable the computer backup feature?
I did follow the directions with no luck. The folders are physically missing from my Mac.
Desktop, Documents, and Downloads are all aliases linked to the DropBox environment.
- The support administrators here will jerk you around for a couple weeks giving you different advice and things they say will help. None of it will help. If you keep pushing long enough, eventually, they will connect you with a support engineer in a different tier that actually does know what’s going on, has seen it many times, and will actually help. However, this process will take quite some time, and it involves a lot of terminal commands and steps. It is stunning to me that this problem is still going on and dropbox has not done anything to fix it. Very bad look.
Thanks for the reality check, ak.
This is a bad look. I feel like I paid money to be hacked.
DropBox, please address.
- I hope you get it sorted out. If it is any consolation, I can confirm that after a considerable amount of effort and wasted time, I was eventually be able to regain control of my machine and recover my folders and functionality. Stick with it.
