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Forum Discussion
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desk...
Sadly, I've received no response back from DropBox on my original ticket. I believe my ticket was closed with no resolution on their part. I also don't have tons of time to sit around and troubleshoot. I still do not have access to my Downloads and Document folders. At least the new Sonoma update gave me back Desktop control.
I feel hijacked by DropBox. To roll out an intrusive updates that hijacks folders without necessary rollback, and to then be nonchalant about the fix, is unexcusable.
It's really frustrating to hear that. The standard responses and slow response times in the Community just add to our frustration.
If you are a paid account, shouldn't you have access to email support and live chat support?
