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Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desktop, Documents and Downloads folders, I said no, because when I did this with a previous account, this caused problems. I thought that this would mean that my Desktop files etc would just remain on my hard drive, and I would have a Dropbox folder with things I wanted to back up to the cloud.
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desktop, Documents and Downloads folders, I said no, because when I did this with a previous account, this caused problems. I thought that this would mean that my Desktop files etc would just remain on my hard drive, and I would have a Dropbox folder with things I wanted to back up to the cloud.
But this has caused all the icons to disappear from my Desktop!
Luckily the files are still there when I search for them. When I got to Desktop folder in Finder and click on it, a message says 'The operation can’t be completed because the original item for “Desktop” can’t be found.'
Logging out of Dropbox didn't help.
Help???
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I did follow the directions with no luck. The folders are physically missing from my Mac.
Desktop, Documents, and Downloads are all aliases linked to the DropBox environment.
- The support administrators here will jerk you around for a couple weeks giving you different advice and things they say will help. None of it will help. If you keep pushing long enough, eventually, they will connect you with a support engineer in a different tier that actually does know what’s going on, has seen it many times, and will actually help. However, this process will take quite some time, and it involves a lot of terminal commands and steps. It is stunning to me that this problem is still going on and dropbox has not done anything to fix it. Very bad look.
Thanks for the reality check, ak.
This is a bad look. I feel like I paid money to be hacked.
DropBox, please address.
- I hope you get it sorted out. If it is any consolation, I can confirm that after a considerable amount of effort and wasted time, I was eventually be able to regain control of my machine and recover my folders and functionality. Stick with it.
- Jay
Dropbox Community Moderator
Thanks for the info about the missing folders, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system. Just found this post, I am having similar issue couple days ago.
I completely freaked out when I saw all my files on Mac desktop vanishing during the installation process!
Could anyone advise me how to connect with support engineer directly? Thanks!Sorry for reposting, but I can’t find my previous reply.
Sadly, I've received no response back from DropBox on my original ticket. I believe my ticket was closed with no resolution on their part. I also don't have tons of time to sit around and troubleshoot. I still do not have access to my Downloads and Document folders. At least the new Sonoma update gave me back Desktop control.
I feel hijacked by DropBox. To roll out an intrusive updates that hijacks folders without necessary rollback, and to then be nonchalant about the fix, is unexcusable.
Thanks, Nancy.
The ticket # is: #22816400
- Megan
Hi BryanmMac, thanks for the info!
I was able to locate the ticket number, and it seems the Specialist responded back to you; asking for more info, but the ticket was automatically closed since you didn't respond back.
Were you able to check his reply, and provide the necessary info?
