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Forum Discussion
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help??
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desktop, Documents and Downloads folders, I said no, because when I did this with a previous account, this caused problems. I thought that this would mean that my Desktop files etc would just remain on my hard drive, and I would have a Dropbox folder with things I wanted to back up to the cloud.
I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desktop, Documents and Downloads folders, I said no, because when I did this with a previous account, this caused problems. I thought that this would mean that my Desktop files etc would just remain on my hard drive, and I would have a Dropbox folder with things I wanted to back up to the cloud.
But this has caused all the icons to disappear from my Desktop!
Luckily the files are still there when I search for them. When I got to Desktop folder in Finder and click on it, a message says 'The operation can’t be completed because the original item for “Desktop” can’t be found.'
Logging out of Dropbox didn't help.
Help???
44 Replies
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- Hey Megan,
Have you taken note that this problem continues to utterly infuriate your customers and it is still going on after all of this time? I am holding off on upgrading the tool now because I know I cannot trust your company to not screw up my machine and my access to my own data. The longer this goes on, the bigger the risk it is to Dropbox to lose a substantial volume of customers. This is completely unacceptable for user experience, and totally unbecoming of a company that aspires to grow. I replied back and received no response. I need someone to get on a call with me and fix the issue. I am exhausted at trying one-off solutions. The software "broke" my OS. I need someone not named me to fix it. I will gladly accept a stipend from DropBox for my problem-solving faulty software. I mean, please help!
- Nancy
Dropbox Community Moderator
BryanmMac, I’m afraid our specialists can’t be contacted via phone at the moment, only via email.
Can you please try to reply back to their latest email once more, and let me know what happens? if it goes well, you should receive a new ticket number.
If you face trouble again though, let me know, and I’ll try to assist further with this.
Thanks!
It's really frustrating to hear that. The standard responses and slow response times in the Community just add to our frustration.
If you are a paid account, shouldn't you have access to email support and live chat support?
