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Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem.
What will happen with Mac OS Sequoia? I admit, I'm quite anxious and would appreciate some reassurance from the DropBox team.
Thanks.
There is an update, see https://help.dropbox.com/installs/macos-support-for-expected-changes.
If you still have trouble, disable the firewall. https://9to5mac.com/2024/09/19/security-bite-macos-sequoias-filewall-is-disrupting-security-tools-and-more/ says most users should not enable the firewall:
"Details are sparse at the moment, but a possible source of the issues is Sequoia’s current firewall. This is useful for managing connections on untrusted networks. If you’re an everyday user and not a security nut or part of an enterprise team, your firewall is likely already off. This is the default on Mac, as most users are on trusted networks anyway (Apple’s way of balancing usability and security)."
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It's been two weeks, and still no news. What a way to treat customers, honestly. I understand a misjudgment can happen once, but twice? It can only mean that Apple users are not a priority for Dropbox.
cloudres: I have some knowledge of system debugging. It's not a simple problem. There seem to be at least two issues here, as some people here can get Dropbox to work by reinstalling, while others have to disable the Firewall, and a few seem to have tried both without success. Don't expect a quick fix.
I find deeply unfair that this 'figuring out' is crowdfunded through our time. It is a system update, not the Doomsday - I fear that letting consumers fend for themselves is a choice, and cheaping out on due diligence is the beginning of the end for DB.
acbc You seem to think that all you need to fix a bug is to roll out an update. The update has to have bug fixes, and bug fixes depend on figuring out what's causing the bugs.
Yes, letting customers fend for themselves is a choice. The alternative is to pay for more programmers, which would really be the beginning of the end for DropBox.
The choice depends on how many users are actually unable to use Dropbox because of these bugs. If it's only a few, the bugs have low priority. If it's a big share of their customer base, you can be sure they will be working hard to find fixes for the problems.
Seems I'm out of luck on two fronts. My IT department wasn't able to make changes in Terminal (which is a separate issue they're working on). But I also just upgraded to v209.4.3661 and it still doesn't work. The app still stays in syncing limbo (says it's syncing but no downloading is actually happening).
Well not but 2 hours after upgrading to Sequoia, now everytime I try to save a word document, rather than save to dropbox it appears to make a new folder called NSIRD_Word_SXJuly and saves the file with a weird name like .~WRD2965.
Google drive works so I'm hoping Dropbox can get this fixed soon?
after upgrading to Sequoia, now everytime I try to save a word document, rather than save to dropbox it appears to make a new folder called NSIRD_Word_SXJuly and saves the file with a weird name like .~WRD2965.
Google drive works so I'm hoping Dropbox can get this fixed soon?
I was able to fix finder Dropbox sync status icons under Sequoia without reinstalling by doing the following. I don't know which were necessary, I think #4 might be enough.
- Settings->Login Items & Extensions->Actions, turn off everything
- Settings->Login Items & Extensions->Endpoint Security Extensions->Turn off NordVPN
- Settings->Login Items & Extensions->Quicklook, turn off everything
- Settings->Login Items & Extensions->Finder, turn off everything (assuming Dropbox does not appear there)
- Settings->Privacy & Security->Full Disk Access->Turn on Dropbox
- Reboot
I am also watching this thread before upgrading my 2 Macs. Lots of folks had their Sequoia issues resolved, but I’m unsure from such a long thread whether anyone is still stuck and whether Dropbox are still investigating anything for those folks. If I upgrade and get stuck, with none of the posted answers helping, I think that would see me move to another cloud storage provider at this point. So I’d like to avoid that.
