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Multiple Members with Multiple Mac Users
I have a Dropbox Business Advanced Plan. I am using two of the member accounts, one for business files and one for personal files. I want to separate silos for work and personal matters. I use a...
All,
I believe my issue has been resolved. I heard from Isaac from Dropbox support:
"The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.
If you would like, you can download this version of the Dropbox desktop application from the following link:
https://www.dropbox.com/downloading?build=71.3.105&plat=mac&type=full
If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward."I installed this version and set everything up again. I've been using it sparingly for the last few days and have not had any issues.
Good Luck.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHello people, sorry for the slightly delayed response.
rbsalz: Thanks for the efforts so far and providing a detailed report. I've found your ticket on our system and passed your comments there to keep all the relevant info under the same email chain. You should be hearing from our higher level technician soon!
GFP: I've just reached out via your Dropbox email address with some questions for you so we can have a more in-depth look into this with all of our tools at our disposal. Take a look at your inbox (ticket ID: 9151411) and we'll take it from there.
Chris_J: Thanks for trying to assist on this one - much appreciated.
Have a lovely weekend!
hello, I have same issue. 2 user accounts and when I try to launch on the second one I have same error message :
"Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error."
Should I open a case too ? I already tried to uninstall, reinstall etc etc.
Thank you
- Chris_J
Super User alumni
Hello razorback
Thanks for reaching out here. Try to look at this article https://help.dropbox.com/syncing-uploads/stuck-syncing especially note where it says permissions errors, Click on the OS that you are using, then follow the suggestion. Also look under Permissions denied Section
Good luck
All,
I believe my issue has been resolved. I heard from Isaac from Dropbox support:
"The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.
If you would like, you can download this version of the Dropbox desktop application from the following link:
https://www.dropbox.com/downloading?build=71.3.105&plat=mac&type=full
If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward."I installed this version and set everything up again. I've been using it sparingly for the last few days and have not had any issues.
Good Luck.
Oh thanks heavens. We've been using two users signed into two different DB for years on our PC. Got an iMac last week and haven't been able to get it to work. Exact same issues you guys are having. DB support had no answers and just repeatedly told me to to the copy/paste four lines of code that does nothing. They clearly didn't even understand the problem I was havng with multiple computer login accounts wanting to each connect to their OWN dropbox. So frustrating trying to explain over and over knowing that they aren't getting it at all.
I'm just running out the door but so hopeful this will work!
