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Useronemillion's avatar
Useronemillion
New member | Level 2
4 months ago
Solved

My File Explorer on Windows 10 keeps freezing after the latest Windows update.

Device Dell XPS Operating System/Browser (if using the web) (Windows 10 Version 229.4.5197 Though I can access documents through Word or excel, and the left side of File Explorer is work...
desktop
File access
windows
  • Useronemillion's avatar
    Useronemillion
    4 months ago

    Thank you for responding.  After about 10 days, the Dropbox help team suggested that I delete icloud.  I did so, and Dropbox started working.  Clearly, Dropbox has to fix whatever it is that conflicts with icloud - but, since I don't use icloud often, that is a functional short term fix.  So, again, thank you!

Useronemillion's avatar
Useronemillion
New member | Level 2
4 months ago

Thank you for responding.  After about 10 days, the Dropbox help team suggested that I delete icloud.  I did so, and Dropbox started working.  Clearly, Dropbox has to fix whatever it is that conflicts with icloud - but, since I don't use icloud often, that is a functional short term fix.  So, again, thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for sharing what worked for you, Useronemillion! I'm glad to see the issue was fixed.

If you have other issues or questions, please let us know.

Have a great day!

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