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Useronemillion's avatar
Useronemillion
New member | Level 2
4 months ago
Solved

My File Explorer on Windows 10 keeps freezing after the latest Windows update.

Device Dell XPS Operating System/Browser (if using the web) (Windows 10 Version 229.4.5197 Though I can access documents through Word or excel, and the left side of File Explorer is work...
desktop
File access
windows
  • Useronemillion's avatar
    Useronemillion
    4 months ago

    Thank you for responding.  After about 10 days, the Dropbox help team suggested that I delete icloud.  I did so, and Dropbox started working.  Clearly, Dropbox has to fix whatever it is that conflicts with icloud - but, since I don't use icloud often, that is a functional short term fix.  So, again, thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey bernie228, just to confirm, are you having this issue while the Dropbox app is closed?

How long have you been having this issue? 

And which version of the Dropbox app are you using?

You can see that by hovering over the Dropbox icon in your system tray.

bernie228's avatar
bernie228
Helpful | Level 7
4 months ago
  1. If I disconnect Dropbox, I have no problem to use windows file explorer to access my folder file
  2. I start to have this problem after I upgrade my windows 10 last week 
  3. I did delete and reinstall the latest Dropbox app 
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey bernie228 - could you check the suggestions from this discussion and let us know if any of them help in your case? 

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