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Useronemillion's avatar
Useronemillion
New member | Level 2
4 months ago
Solved

My File Explorer on Windows 10 keeps freezing after the latest Windows update.

Device Dell XPS Operating System/Browser (if using the web) (Windows 10 Version 229.4.5197 Though I can access documents through Word or excel, and the left side of File Explorer is work...
desktop
File access
windows
  • Useronemillion's avatar
    Useronemillion
    4 months ago

    Thank you for responding.  After about 10 days, the Dropbox help team suggested that I delete icloud.  I did so, and Dropbox started working.  Clearly, Dropbox has to fix whatever it is that conflicts with icloud - but, since I don't use icloud often, that is a functional short term fix.  So, again, thank you!

flatteryheavenclassic227's avatar
flatteryheavenclassic227
Explorer | Level 3
4 months ago

I am having the same problem. So the problem is a conflict between Dropbox and iCloud.  I use iCloud every day.  So, the solution for me would be to delete Dropbox and cancel my Dropbox membership.  Thanks, Folks, and goodbye. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey flatteryheavenclassic227, sorry to hear about that! 

    When you say that this is a conflict between the two, would you mind letting me know how you noticed that? 

    If you momentarily pause iCloud, do you notice a different behavior? Also, if you right click on your Dropbox folder and check its properties, how many files do you see there? 

    Thanks! 

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