My Mac is stuck at "Syncing" after updating my OS.

Subject: Urgent Sync Issue – Critical Event Approaching

Dear Dropbox Support Team,

I have been experiencing serious sync issues for the past three days. Despite following all the recommended troubleshooting steps provided by Dropbox, I have not been able to resolve the problem.

A support representative mentioned that there is a limit of 300,000 synchronized files. However, before the last update, I had significantly more files synced without any issues. In an attempt to fix this, I have already deleted numerous files, yet the synchronization problem persists.

I have been a long-time Dropbox customer and have always been satisfied with your service. However, this issue is creating a major challenge for me: In two weeks, I am organizing a large event, and I absolutely need Dropbox to function flawlessly.

I kindly ask for a swift and competent solution to this issue. Could you confirm whether this limitation is due to the recent update? Is there any way I can ensure that all my files synchronize properly?

You see i removed almost eveyting form the harddrive. this is not the goal of a semless intigration on mac osx. 

I appreciate your support and look forward to your prompt response.

Best regards
Adrian

Hey ryofurue, I can see the email address you've linked to your Community profile.

I just created a ticket on my end for you. Reply back to me, and we'll take it from there. Thanks!

Megan wrote:

in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile ryofurue?

Yes, please do so.  (You mean you know my email address, right?)

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile ryofurue?

When I hover the mouse pointer over the Dropbox icon, I see a tooltip showing these two lines:

Dropbox 218.4.4348

Syncing...

Would it make sense if I just uninstalled Dropbox and re-installed it?

By the way, I keep getting this error for these textboxes of this forum when I pressed the button "Reply":

Content Not Published

Your post contains invalid HTML. Remove the following invalid tags before publishing: li-image, span, span (style)

Walter wrote:

a screenshot of the app's exact status as shown in your menu bar at the moment?

Do you mean this?

Hey ryofurue - thanks for the additional information and clarifications.  Could you please send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

Nancy wrote:

it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still?

My machine has been up for more than 23 hours. There is no change. In the "Get Info" pane, it's still "Calculating Size" in gray. Dropbox keeps saying "Syncing..."

Nancy wrote:

Other than that, I’d like you to restart the Dropbox app with these steps: 

Open your Dropbox desktop app if it isn’t running already.
Click the Dropbox icon in the menu bar at the top of your screen.
Click your profile picture or initials in the upper right of the window that appears.
Click Quit.
Open a new Finder window.
Click Applications.
Double-click the Dropbox icon.

Dropbox didn't launch. Then I typed

ps -ef | grep -i dropbox

and found that there are some Dropbox processes. I killed one of the processes using the `kill` command.  All Dropbox-related processes were gone then. (I didn't use `-KILL` option.)

Then I launched Dropbox from /Applications/ and then Dropbox has been "Syncing..." for 10 minutes or so.

The "Get Info" pane has changed. The calculation of the size has been finished:

Nancy wrote:

please check whether you have a copy of the Dropbox.app file on your computer in these locations:

/Applications
~/Library/Application Support/Dropbox

/Applications/Dropbox.app exists.

~/Applications/ doesn't have Dropbox related things.

~/Library/Application Support/Dropbox/ exists. It's a directory.

None of these directories or files is a symbolic link.

Hi from me as well, ryofurue! From your screenshot, it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still? 

Other than that, I’d like you to restart the Dropbox app with these steps: 

1. Open your Dropbox desktop app if it isn’t running already.
2. Click the Dropbox icon in the menu bar at the top of your screen.
3. Click your profile picture or initials in the upper right of the window that appears.
4. Click Quit.
5. Open a new Finder window.
6. Click Applications.
7. Double-click the Dropbox icon.
   
   

If this doesn’t make any difference, please check whether you have a copy of the Dropbox.app file on your computer in these locations:

1. /Applications
2. ~/Library/Application Support/Dropbox
   
   

Let me know what you find once you’ve tried the above.

You are right. I don't know why pasting didn't work when I last tried. Here is the "Get Info" screenshot.

Megan wrote:

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

The problematic machine is my personal one without any additional security software. I don't use VPN on that machine. How can I check whether macOS's firewall or my router or ISP is blocking traffic to the Dropbox domains?  Can you think of a simple test?

Is it possible to tell which files Dropbox is currently trying to sync?  The "sync issues" is still empty.