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New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro.
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
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- Nancy
Dropbox Community Moderator
Are you seeing this if you hover over the Dropbox icon in your system tray/menu bar? The app version you should be seeing should be similar to this one.
You can also add a screenshot to this thread by clicking on the small camera icon that should be located above your message box, right before you post your reply here.
- Version 3.18.2.2
Trying to see how to attach or add screenshots - Nancy
Hi Phcalc, and thanks for posting on our Community.
Do you mind sending a screenshot of the notifications that still appear as unread on your Dropbox app?
Also, what’s the app version that the desktop app is running at the moment?
Keep me posted, and we’ll have a look.
On my app it shows when I have new unread alerts etc. so I go in and read them but they are still showing unread. I’ve tried all settings but to no avail. The help not is useless. What do I do?
Stuck notification red circle cleared after I uninstalled and reinstalled the iPhone app - hopefully that's not a recurring issue.
Thank you.
- I have the same issue as of yesterday. Red circle shows 3 unread notifications but there are several notifications showing as unread. Following suggestion on clearing cache does not work. Any other ideas? Thanks
- Im having this same issue!
