Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

WardenBrim's avatar
WardenBrim
Helpful | Level 6
3 years ago
Solved

No Internet Connection Error - Can't Sign in - MacOS App

Good day, After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error...
desktop
Error Messages
Mac
  • WardenBrim's avatar
    WardenBrim
    3 years ago

    Update:

     

    I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago. 

    Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

     

    That means it's resolved as far as Dropbox is concerned, but not for me. 


    I appreciate everyone's assistance.

     

    Sincerely,

    Buddy

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Buddy! 

 

Can you please clarify if you’re currently trying to connect to Dropbox via a home network or a company/work network instead?

WardenBrim's avatar
WardenBrim
Helpful | Level 6
3 years ago

Hey, Nancy,

 

It's a home network.

  • WardenBrim's avatar
    WardenBrim
    Helpful | Level 6
    3 years ago

    Update:

     

    I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago. 

    Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

     

    That means it's resolved as far as Dropbox is concerned, but not for me. 


    I appreciate everyone's assistance.

     

    Sincerely,

    Buddy

    • Stella5's avatar
      Stella5
      Explorer | Level 3
      3 years ago

      I am suddenly having the same problem. Any ideas on how to fix it?

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Stella5, happy Monday! 

         

        Just wanted to jump in here and check if you're still experiencing the same issue. 

         

        If you do, feel free to let me know the troubleshooting steps you might have tried on your end, if any.

         

        Keep me posted, and we'll take it from there! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!