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WardenBrim's avatar
WardenBrim
Helpful | Level 6
3 years ago
Solved

No Internet Connection Error - Can't Sign in - MacOS App

Good day,

After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error." Clearly, I'm on the Internet as I'm typing and submitting this. 

I've tried the advanced troubleshooting support article including the offline installer and it still is giving the error. Updated the Network preferences within the app to No proxies, but error persists.

 

Apple M1 Pro

MacOS Ventura 13.2.1

Please advise.


Sincerely,

Buddy

desktop
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Mac
  • WardenBrim's avatar
    WardenBrim
    3 years ago

    Update:

     

    I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago. 

    Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

     

    That means it's resolved as far as Dropbox is concerned, but not for me. 


    I appreciate everyone's assistance.

     

    Sincerely,

    Buddy

12 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey davekeyboardo, sorry to hear that.

     

    Do you have any security apps that might be blocking your connectivity to Dropbox, like an antivirus, VPN, etc.?

  • davekeyboardo's avatar
    davekeyboardo
    Explorer | Level 3
    2 years ago

    Hi Hannah, no none of these are the issue. FYI, it resolved itself by re-installing the macOS Dropbox app 2x, and waiting for it to sync up. Finally, it came online and didn't disappear. It appears to me that the app does an "instant quit" several times when first loaded on macOS Sonoma 14.4, but eventually recovers per above.

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