Not syncing, unable to restart Dropbox

Hi RamseyM, thanks for bringing this to our attention.

Did you use any migration assistant when moving to the new device?

Did you change the home user folder name?

This will help me to assist further!

hello Jay,

I used Apple's Migration Assistant to move all the data from my old MacBook.

By ‘home user folder name’ I'm guessing you mean my user name in the folder ‘Users’. No.

The name of the SSD was changed. That may be material, I guess.

Thanks for the info, as a first step, I'd recommend trying out the instructions in this post to see if this helps.

I did as you asked, but I'm afraid it didn't work.

Hey RamseyM, sorry to jump in here!

Can you try to perform an advanced re-install following these steps? 

I followed all your instructions, deleting and reinstalling Dropbox. It didn't work. This is what I saw:

bn.BUILD_KEY: Dropbox

bn.VERSION: 177.4.5399

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db

pid: 887

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/heuristics', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='****', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/****', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/****'

appdata: '/Users/****/.dropbox/instance1'

         real_path='/Users/****/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/****/Dropbox'

              real_path='/Users/****/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

         real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 830, in wrapper

  File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot

  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

  File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account

  File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine

  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__

  File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__

  File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client

  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

Hi RamseyM, in that case can I send you an email, in order for us to have a closer look into this? 

Of course you can. Do you have my email address?

Hi RamseyM, I just reached out to you, on your Community-linked email address. 

I'll see you there!