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rfog's avatar
rfog
Collaborator | Level 9
11 months ago
Solved

Online-only not working in Surface Pro 11 (Snapdragon version)

Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. 

I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. 

I have this in the main DP screen:

Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. 

 

Any idea how to solve this? Thanks in advance.

desktop
File access
Storage space
windows
  • Neal's avatar
    Neal
    5 months ago

    Hi everyone! The issue has now been fixed. 

    If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

    Thanks for your patience while the team was looking into this!

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  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi mirabelle,

    Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

    As soon as we have an update, I'll let the community know.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi pdxcomputerpro,

    Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

    As soon as we have an update, I'll let the community know.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi Domscillator,

    Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

    As soon as we have an update, I'll let the community know.

  • mirabelle's avatar
    mirabelle
    New member | Level 2
    10 months ago

    I'm also having this same problem. Dropbox pls help fix the problem with ARM App! 

     

  • pdxcomputerpro's avatar
    pdxcomputerpro
    New member | Level 2
    10 months ago

    I can also confirm this is happening on 3 different Surface Laptop 7's (Snapdragon) that I've tested it on. Dropbox needs to acknowledge this is a bug with the ARM App and resolve. 

  • Domscillator's avatar
    Domscillator
    Helpful | Level 6
    10 months ago

    I have the same exact issue. I have tried re-installing, doing advanced installations, removing registry keys and several other troubleshooting steps with Dropbox support. "Make Online-Only" is nowhere to be found in the Dropbox context menu and all files are taking space (and are indeed offline) even though the dropbox icon is not fully green. 
    I even installed Dropbox with admin rights. 

     

    This seems to be an issue affecting Snapdragon laptops. 

    Could you kindly escalate? Nothing seems to work here when it comes to regular troubleshooting steps. 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi raoul77, have you tried signing out and back into Dropbox or restarting your computer?

    When you sign back in, Dropbox will rescan the file tree and should update the state of each file.

  • vladgasan's avatar
    vladgasan
    Icon for Dropbox Product Manager rankDropbox Product Manager
    10 months ago

    Hi rfog and raoul77 ,

    Can you try quitting Dropbox and then restarting it? This should trigger a full rescan of your file states and hopefully fix the issue. Please try and let us know how it goes.

    Thanks,
    Vlad

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