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mikkelet's avatar
mikkelet
Explorer | Level 3
11 months ago

Passwords not synced between Android phone and browser

I am trying to access a password in the browser extenion (v3.26.0) that I created on my android phone (v278.13, phone is S25 Ultra Android 15), but it is not available. Both are logged in to the same account. How do I fix this?

 

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  • mikkelet's avatar
    mikkelet
    Explorer | Level 3
    10 months ago

    Okay so apparently the passwords are only available on the device I created them on, which means I currently have passwords that are only available on either my private laptop, work laptop, or phone... I obviously need the passwords to be available on all devices.

    Not sure what more details I can give. It's seems to be a sync issue?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi there mikkelet - sorry to hear you're having issues with this.

    Can you please clear your browser's cache and/or try another browser and let me know if you notice the same results?

    Also, are you able to find the password when using the mobile app instead of the web browser?

    Any additional information or screenshots are more than welcome!

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