"Pause Sync" does not automatically restart on my Windows device.

Do not waste your time uninstalling/reinstalling or singing-out/in. If you have this problem it will not fix it. The problem also has nothing to do with the Beta version, it is in the non-beta release.

I submitted a ticket and after a few pointless and default "why don't you try reinstalling" options, I spent over half a day emailing back-and-forth with a higher level specialist, creating a long series of process log files and showing that the problem persists in a variety of conditions. Dropbox does not even attempt to start syncing when the time to restart occurs...it doesn't do anything at all, as if its not even tracking the time. Dropbox support acknowledged the bug, but have not come to a solution that I am aware of.

The one odd thing I did find is that if Dropbox is restarted AFTER the pause is set (either because the computer is rebooted after the pause was started OR because you quit Dropbox and restarted it), it does appear to start syncing again at the correct time. If you set sync to pause and Dropbox does not restart before the time "expires", it will not start syncing properly. 

Thus if you happen to do something like "Pause sync Until tomorrow" and then turn off your computer for the evening, it should start working again when you turn it on the next morning. Things like Pause for 30 minutes or 1 hour are less likely to work as you're unlikely to reboot in that interval.

The tech tried to claim that "quitting and restarting Dropbox" was a valid workaround for the bug, but I disagree because if you have to to do that anyway you might as well just manually restart sync. 

Hey rubendn! I hope you're doing well.

Keep in mind that the 240.3.8460 version is still a beta. Since you've already contacted our Support about this, I think it'd be best to continue troubleshooting with them for further assistance since they have all the available info regarding your case. 

I'd personally suggest trying out the stable version so that we can rule out that the beta version of your app is not responsible for the issue that you have mentioned. However, if this isn't something that you'd want that's understandable. 

Thanks a bunch!

Hey Homestar9, sorry to hear about that! 

Just to make sure we're on the same page here, have you tried any troubleshooting steps on your end? 

Uninstalling, and then reinstalling the app might be a great start. Also, have you noticed when this behavior first started happening?

Have you tried signing out of the app, and then back in by any chance?

Let me know more, and we'll take it from there!

It is still happening.  When I opened a ticket, their only suggestion was to uninstall and go back to a "stable" version.  I didn't want to go through that hassle so I'm just restarting manually.  It's been months so by now I'm sure one of those versions is now the stable version.

I'm not sure it it is the time zone because it has gone over 24 hours without automatically restarting.

I'm currently on version 240.3.8460

rubendn, did you ever get any help from Support to fix the issue? I'm also suffering from the bug.  I'm on version 239.4.8301 and also see that the pause feature doesn't respect the resume time. I have a theory that it might have something to do with timezones and Dropbox not respecting the current device's timezone.

Hi rubendn, Michael R.100, thanks for the details. At this point it might be better for the support team to look into this in more detail.
You can contact them directly via this link, and they'll be able to investigate further.

Perhaps.

However, it doesn't make it any less of a bug as this feature has worked without error for 15+ years until the past month or so.

I am on v239.3.8196 and the issue is still there.

I just manually turn the sync back on when I notice.  It must be something unique in our configuration because I would think it would be more widely reported if it occurred on all installs.

Here is a screenshot showing the issue.  Sync was supposed to automatically restart at 10:24 AM and it is now 10:32 AM and it didn't restart.

This bug has migrated to the stable version (or was always there).

I am using v238.4.6075 and I already have "Early Access" turned off in my account (I am very confidant it was never turned on).

If I pause for any amount of time, the application stays paused even after the time has passed and has to be manually restarted. This has been an issue for at least a few weeks.

Hey rubendn!

That's why I'm here.

I'll forward your feedback to the appropriate areas so we can continue to improve.
If you need something else, please let me know and I will be more than happy to help every step of the way.