Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

HI there Shmerl86, sorry to hear about this.

Could you send us a screenshot of the app's status and version as shown in your menu bar at the moment?

Also, if you check the app's preferences under the sync tab, where's your Dropbox folder located?

Let us know what you find!

Hi Walter,

Thank you for your reply.

Here's a screenshot of the badge and notification I get in the app's menu bar icon:

And here's a screenshot of where the Dropbox is located - my Mac user folder:

I'm not sure what you mean by "the app's version". That doesn't show up on the menu bar icon. But I downloaded the installer from the dropbox website today (8th May 2023) so presumably it's the latest version.

Thank you again,

Amir

I'm seeing the exact same issue on a MacBook Pro 13" 2020 Intel system.  I can click on the notification for the update and it runs an update but then does nothing.  It's almost like Dropbox fired half their staff and is letting AI handle their support calls!

Hi Shmerl86 & DustySway, thanks for letting us know! 

Can I send you an email, in order for us to have a closer look into this? 

Hi Mega,

Yes please.

All the best,

Amir

Hi Shmerl86 & DustySway, I just sent you an email, I'll see you there!

Please don't hide this in PMs, there are more people with this question.

Macbook Air 2020 M1, never-ending update requests.

Dropbox v173.4.6706

macOS Venture 13.3.1 (a)

Hey anonymous, thanks for joining this discussion and all the information you provided. 

I just wanted to mention that the best way to assist with the issue at this point would be through email. If you don't mind us reaching out via email, please let us know here and we'll take it from there. 

Sure! I would love to resolve this either way. If possible, someone should share the solution, though.