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Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to format 2 of them, and still they keep crashing, they get frozen screen, I can not do anything, I have to force the physical button.
When I disable the dropbox, the computers work perfectly. All of them are running with the latest version 30.4.22.
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
46 Replies
I have a similar issue on Windows 10 where whenever I open a dropbox URL it crashes my chrome browser, killing any opened tabs. Tried everything including clearing cache and turning off extensions, to no avail. Works fine on other browsers but I default to Chrome so it is quite annoying. Turned off selective sync as you suggested and dropbox URL on Chrome works fine now. Disappointed at dropbox, but big thanks for your help.
Has anyone found more of a solution to this other than just disabling the selective sync feature? This isn't an option for those of us with hard drives smaller than the dropbox storage. For instance, we have well nearly 1 TB of data yet we're using Surface Pros with only 512 GB of storage. Its almost sounding like we have no choice but just to either tolerate the crashes or give up using dropbox.
- Jane
Dropbox Staff
Hello. Yes, I'm running the latest version (47.4.74).
Troubleshooting... At first, I believed it to be a Windows isuse, so I re-installed Win 10. Same issue immediately started occurring once I installed Dropbox and started using Selective Sync. There's no way for me to not use that as I have a 512 GB Surface Pro but more than that much data in dropbox. With Dropbox enabled, my machine is actively crashing to BSOD 1 to 2 times PER HOUR. As soon as I exit dropbox/stop the service, no issues. The only thing I can really do is leave Dropbox off until I'm going to head to bed, turn it on, and hope it gets the files backed up before crashing because each morning I come back to my machine, I have the BSOD reboot screen staring at me.
Honestly, if there is no solution to this, which I haven't so far been able to find online, there's really no choice but to switch to an alternative cloud provider who's software doesn't crash on Win 10. I already wasted 2+ days having to reformat and setup the machine, and, at the rate its going, its going to take a week or two to get the data back on my machine given its crashing any time I have Dropbox turned on. I really like Dropbox, been using it for a while, but if its not realiable, its basically become useless.
- Jane
- Wanted to add some info on this for the developers...
We're also experiencing freeze-ups with our business plan. We use selective sync and we have a very large number of files (a million or so). The crashes started a few months ago, and I'm not sure what the impetus was. It took a long time to figure out our different crashes on different machines were caused by dropbox.
Sometimes the mouse cursor (and the rest of the machine) will freeze up for a few seconds. And sometimes that freeze-up becomes permanent, requiring a hard-reboot to fix the crash.
Recently we've found that that reducing Max CPU Usage from 100% to 85% fixes the freeze ups. (This is an advanced Power Plan option -- in control panel, power options, edit the power plan, then Change advanced power settings, and find the Processor power management options.)
This workaround has fixed the problem on several machines, and I can't really fathom why. We're game developers so we have lots of hardware on hand, and we had this problem with both AMD and Intel CPUs, and several kinds of motherboards. (None overclocked, and mostly all new hardware.) So it seems unlikely to be a hardware-specific problem, but the crashes leave no obviously-useful information in the event log, so it doesn't seem like a driver is crashing either.
Can this info be passed along to the developers? This is a pretty severe bug, and I'm hoping we can offer a clue for them. Keeping our CPUs capped isn't a permanently viable answer, although it works for now. - Jane
We are also having this problem with a couple of machines. They have the latest Win10 updates, latest hardware updates including BIOS.
If Dropbox is enabled for startup, the computer will freeze within a few minutes. If it is disabled, the computer performs as expected and then Dropbox can be started manually.
Thanks for the input heimburg - this provides more info on what we've seen and thanks to this thread I'll be checking selective sync on these computers.
- Jane
I am having the same issue and it is Windows 10 with latest update and pretty reasonable specification. I have been working on from 3-4 days and once disabled the Dropbox from Start Up then the laptop is fine otherwise it freezes in a minute from startup. You do not get chance to do anything.
Tried all the steps but no real luck, even reducing the processory from 100% to 85% but issue remains.
so really waiting to get this resolved or we might have to use ulternate solutions.
