Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Possible conflict with Dropbox and Trend Micro (Dropbox freezing)
I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to format 2 of them, and still they keep crashing, they get frozen screen, I can not do anything, I have to force the physical button.
When I disable the dropbox, the computers work perfectly. All of them are running with the latest version 30.4.22.
Hi Jane, thanks for your reply. I've simply turned off the selective sync feature and that has resolved the issue. If I have time, I'll turn it back on and see if the problem returns.
Thanks.I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
The issue has been resolved by Trend Micro and we have confirmed that the Trend Micro fix worked and no longer have a freeze on start when Dropbox is set to run at startup as well. For reference, the Virus Pattern that contains the fix is 14.287.00.
Thanks to all of the users that reported this!
46 Replies
Where did you turn off selective sync?
In the desktop client I have Smart Sync and Selective Sync. We use Smart Sync and there is a checkbox for it. Selective Sync only has a list of folders to sync to this computer and I have "select all" ticked.
In the admin console I can't find Selective Sync, only Smart Sync.
I now have two computers in my organisation three in one client's and one in another client that freeze and are solved by disabling Dropbox on boot.
Edit: one machine in my org is Windows 7...
- Jane
Dropbox Staff
I'm having the same issue on a customers PC i disabled it from startup and manually opening it later and now the computer isnt freezing.
not an ideal solution but atleast they can use the computer :upside_down:
Using Windows 10, Trend Micro AVYou are right Jane, after gone through this Blog and as it says "Solved" but did not help me at all. In our case it was not Windows latest Feature update 1803 as this started happening before.
In our case, the anti-virus ie Worry Free Business Security Services (Trend Micro) and Dropbox conflicting to a level that its making the device to freeze. Either disabled the Dropbox from Startup or Uninstallation of Trend help resolved the probelm straight.
I will be reinstalling the Trend Again and see if it helps.
Interesting. All of the problems we are having include Trend Micro WFBS-Services and Dropbox. The workaround is to disable Dropbox on startup and manually start a minute or two later.
- Hi Rob21,
Starting manually after a minute or two later does not help as in our instance it was still freezing. And very hard to expect from the end-user to do it. Yes - understand that we can't rely on end users.
I'm going to work at this from both ends and have started communication with Trend Micro.
I would like to update that the problem resolved on our side now and here is the steps taken.
- Clean up the registry
- Uninstall and Install back Dropbox
- Uninstall and Install back Worry Free Business Security
------- Added Dropbox program files path in Approved List (just in case)
Also device speed improved quite a bit. We did not reinstall the windows.
Environment
- Windows 10 Pro (64-bit)
- Worry Free Business Security Services (Trend Micro)
I hope it helps to someone.
Thanks. What did you use to clean the registry?
- CC Cleaner.
But I understand it is more to do with Trend Micro.
