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cloudstoragelover's avatar
cloudstoragelover
Helpful | Level 5
3 years ago
Solved

Right-click options missing in MacOS.

Based on previous threads here, the solution seems to be to quit both Dropbox and Finder, but that has not worked for me. I have the Dropbox icon active in my menu bar, but don't have any right-click...
desktop
Error Messages
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the info, as you're running the new version of the Dropbox desktop application for Mac OS, context menus for Dropbox should only appear when you're right clicking files in the Dropbox folder itself. You shouldn't get any Dropbox options for files outside the Dropbox folder.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi cloudstoragelover, could you clarify if this behavior is only occurring on the one Mac OS device?

 

Is the Dropbox folder located in the CloudStorage location for all your devices, or just this one?

cloudstoragelover's avatar
cloudstoragelover
Helpful | Level 5
3 years ago

Hi Jay  - yes, just one MacOS device. I have an M1 air and a windows PC that both share the folder. On the Mac it's in 

/Users/myname/Library/CloudStorage/Dropbox

So when I put a file into the folder from my PC, a cloud icon appears next to it on my Mac and I have to download the file, and this was never the case previously. Not a huge deal as it downloads instantly, just a strange behavior that is new. Nothing has changed hardware-wise or software-wise on these machines, except the moving of the folder that was mandated by Dropbox a few weeks ago. I suspect that is the catalyst but don't have any proof. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cloudstoragelover, the fact that new files added by other computers, sync as online-only (cloud icon), is expected behavior with the Dropbox for macOS app.

     

    You can see that and other expected changes in this article, that Walter hyperlinked in his reply before.

     

    As for the right-click menu items, are they missing from files that are actually within the Dropbox folder?

    • cloudstoragelover's avatar
      cloudstoragelover
      Helpful | Level 5
      3 years ago

      Hi Hannah Thanks for your reply. 

       

      The files in Dropbox have normal right-click options yes. Here's some additional screens to show my settings. 

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the info, as you're running the new version of the Dropbox desktop application for Mac OS, context menus for Dropbox should only appear when you're right clicking files in the Dropbox folder itself. You shouldn't get any Dropbox options for files outside the Dropbox folder.

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