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PD88's avatar
PD88
Helpful | Level 5
7 years ago
Solved

Smart sync menu missing on Mac

I use smart sync on my work laptop (Windows) without no problem. On my personal Mac computer I cannot get it to work. When I right-click the dropbox folders I wish to smart sync, no dropbox options...
desktop
Mac
Setting up the apps
  • PD88's avatar
    PD88
    7 years ago

    Hi Daphne 

    Thanks for getting back to me.

    I somehow managed to fix it:)

    After ensuring I had enabled smart sync on my online account, I went into the dropbpox icon at the top menu bar -> Preferences -> Sync -> and set the smart sync to "Online only". Now the option to smart sync is showing up on my folders.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey PD88,

I'm glad to hear that everything is working correctly for you now! It does seem a little strange that the steps you mentioned seemed to resolve the issue, since this setting is to have new files that sync to your desktop set automatically as online only. :thinking:

I really appreciate you getting back to me with your update though, and hope you have a great day ahead.

Thanks!

PD88's avatar
PD88
Helpful | Level 5
7 years ago

Daphne 

Yes I agree. That should not have made the difference. But after that, and waiting like 2 hours, the option suddenly showed up when I right-clicked my folders.

I also did disable-enable the smart sync on my account online, maybe that promted it to work.

Before it would not sync because my laptop did not have enough storage space for my dropbox because all files were being stored locally so I kept getting an error message. Now it is perfectly synced, because all the files are set to online only.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey PD88,

    Perhaps it could have been due to your desktop app not being able to sync due to space issues, this is something I believe I've seen happen before. Unfortunately we can't say for sure that this was the case, but it helps to give some additional context for those who might have the same issue and be reading through this thread.

    If you do notice the issue crop up again with not being able to see any Dropbox options in the right click menu then please don't hesitate to give me a nudge here.

    Have a great day - Thanks!

    • Thomas C. G.'s avatar
      Thomas C. G.
      Explorer | Level 4
      7 years ago

      Hi Daphne

      I'm in exactly the same situation and desperately looking for a solution... Any chance to hear that this issue has been solved and there's a solution on how to fix it?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        7 years ago

        Have you tried whats already been suggested/marked as a solution Thomas C. G. ?

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