I can see syncing occurring with the dropbox notification icon on the Mac. When I look, syncing runs. When it completes, instead of showing what was just synced, it only shows files synced the previous day under the Yesterday heading. Those synced today or moments ago ought to show up under the Today heading, but nothing ever shows there. To be clear, the recently synced files do not show up under Yesterday, either. This seems like a bug. Because dropbox sometimes takes time to get around to syncing on the desktop, I need to be able to check if it recently synced any files. This behavior of never displaying recently synced files in the Your Activity list is disappointing. The image was captured mid-day, less than 10 minutes after syncing a dozen files. Note that Yesterday heading shows files underneath. The Today heading shows none of the files just synced.

Hey sfwrtr! On my end, it seems like my colleague, Hannah replied directly back to you under the thread, not at Nancy. I apologize for any miscommunication. Essentially Hannah reached out to you via email. Feel free to check your Community-linked email address, and reply back to her. That way, you can continue troubleshooting internally. If you have any questions, let me know!

Hey there, sfwrtr welcome to our Community! Would you mind clarifying your exact OS, along with the Dropbox version that you have installed on your device? You should be able to hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi to check out the version. How long has this been an issue? Also, have you tried uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any details!

DB: 221.4.5365 "Up to date", Mac 15.3.2 (24D81)I cannot say when it started, but I noticed at least three months ago. I use Scrivener which syncs using DB. If I open Scrivener on the Mac before the sync starts, which is another issue, I get sync errors. Because DB may take many minutes to sync once I wake it, I often go to the DB icon, pause sync then resume it to force it to immediately sync. I think I tried uninstalling then reinstalling. It wasn't recently.One clarification about the issue. If I make changes on the Mac, the Today list fills with those sync notifications. If the change was on the iPad or iPhone that is also connected to DB, those sync notifications disappear after the sync has completed. In other words, the Today is updated with results ONLY if DB if syncing from the Mac to the cloud, not from the cloud to the Mac. HTH

Hi sfwrtr, just for clarification, is this only when files are updated via the mobile devices, or from the website as well? Could you try updating a file directly on the Dropbox site, and then see if this shows up on the 'Today' list?

I never use the Dropbox website. I'll try something. Okay, created a file. Yes, it shows in the Today list. See image.The problem occurs when 1) A iPhone or iPad app (e.g. Scrivener) updates the DB cloud. 2) I wake the Mac. 3) DB syncs from the cloud. The result is that Today is shown as a header, but no files are shown as in the image. RE: The image. The other files besides the Requested file were updated on the Mac.

Sync results under "Your Activity" show yesterday's synced files not today's.

25 Replies

Megan
Dropbox Community Moderator
7 months ago
Hey sfwrtr!

That is correct. It'd be wise to continue there.
sfwrtr
Explorer | Level 4
7 months ago
I gather this can only be done through email?
Megan
Dropbox Community Moderator
7 months ago
Hey sfwrtr!

I located your active ticket, and replied back to you. I'll be happy to continue from there. That said, you need to reply back as soon as possible, so we don't end up with another closed ticket.

Looking forward to your reply!
sfwrtr
Explorer | Level 4
7 months ago
Jay or other Tech Support person,
Reopening the ticket gave me an email reply, so I assume you will indeed reopen the ticket.
I'll pass on a little more information. I turned on notifications for dropbox. I get a notification that states "You changed x files." If I click the notification on the Mac, I am taken to an Events webpage that indicates when all the syncs have taken place. It appears accurate. However, the dropbox dropdown at the top of the Mac screen still does not indicate in the Today category of Your Activity any sync has occurred. The error is still there. (It will show up in the Yesterday category after 24 hours.)
In the image, the screenshot time is 1:37 PM and the notification time is 5:00 PM.This image is what I receive if I click the notification. It correctly shows I changed files 4 minutes ago, files which do not show up in the dropbox Today category.
sfwrtr
Explorer | Level 4
7 months ago
Jay,
I have again replied to your email. Now that you see that it is me, can you please continue corresponding on this forum instead of using email? If there is a reason why, or a policy about this, please explain it to me here on the forum.
Waiting for you to solve this issue. I've given a way to reproduce the problem. The developers should be able to work from that.
-Robert
Jay
Dropbox Community Moderator
7 months ago
Hi sfwrtr, I've sent you an email, please could you reply to it when you get a chance?
If there's anything else we can assist with, feel free to reply back here!
sfwrtr
Explorer | Level 4
7 months ago
I replied. Very dissatisfied that I was ignored. I specifically noted that I don't check email almost ever, so I made an effort to answer that time. I can answer emails IF you tell me to check my email in this forum thread. Please pass that on to your developers or tech support.
Go ahead and restart the ticket. I will look for the email for the next two days.
Megan
Dropbox Community Moderator
8 months ago
Hey sfwrtr!

I checked your email communication with my colleague, and it seems you didn't have the chance to reply back hence the ticket was automatically closed.

In order for us to investigate further, and see why this might be happening we need to switch to email, and possibly escalate your case to our specialized team.

If you're okay with that, and you wish to continue troubleshooting there please let me know and I'll open a new email communication for you.
sfwrtr
Explorer | Level 4
8 months ago
Is there any movement on this bug? Is it scheduled for remediation with the Devs? Seems awfully quiet on my side of the screen.
sfwrtr
Explorer | Level 4
9 months ago
FYI. I almost NEVER look at my email. If you need to communicate with me, you should do it via the forum or tell me explicitly to look at my email. Also "reaching out" doesn't mean "email" for me, so the delay in response was due to that misunderstanding. HTH