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  • amaury_b's avatar
    amaury_b
    New member | Level 2
    2 years ago

    When did it start : I'm a new user (I used to use Dropbox before)

    The screenshot and location :

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey amaury_b, sorry to hear about that! 

     

    Could you confirm the location of the Dropbox folder on your machine? Also, when did this start happening on your end?

     

    A screenshot showing the Dropbox folder without any sync icons would also help.

     

    This will help me to assist further!

  • amaury_b's avatar
    amaury_b
    New member | Level 2
    2 years ago

    I have the same problem. There is no sync icons on my folder. are missing on Sequoia 15.1, and the version of Dropbox is v211.4.6008. 

    I already restarted finder, and restart Dropbox application, and restarted computer... Does not work...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi eferrariph, before we go any further, could we check the exact version of Mac OS you're running, and the Dropbox desktop application?

     

    Could you also click the Dropbox icon in the menu bar and let us know the current status on the bottom left?

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi eferrariph,

     

    Is it ok to contact you through the email connected to this account?  

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi eferrariph,

     

    Thanks for reaching out. 

    It sounds like you are experiencing an issue with missing system icons. 
     
    Can we try the following:

    -click on the Apple logo in the top left corner.
    -then we select Force Quit.
    -select Finder and relaunch.


    Has this helped? 

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