Syncing is interrupted. But why?

any updates on this? I have the same issue, my syncing has stopped because of some files (that were just fine last week) but now it's causing a trouble and the whole thing (I mean dropbox) is not syncing because of it.

I have deleted that folder in the Chrome/browser, but it still wants to sync in my Windows app..and it's just stuck.

Woke up this morning with the same problem. I logged out of dropbox app again and restarted my computer, now it's indexing again. Hopefully it will work this time. 

Did anyone figure this out? Same problem - just started happening a couple of days ago. And now I keep getting this error. Dropbox is mostly unusable. Seems like a bug they have in their code. It says that the "performance of the Dropbox application starts to decline after reaching about 300,000 files", not that it will just break the whole App. 

yes I fixed it - I just moved the whole dropbox directory into my other SSD I have in my PC (they are both 2TB, so that helps). then the problem with sync error stopped and it's "fixed" for now.

it's not a solution for everybody of course, but it helped in my situation.

Hey theeconomist1, let's jump right into this!

I'd like to ask for some info such as your device's OS, the Dropbox version and syncing status, please. 

You can find the version, and the app's status, by hovering your mouse over the little Dropbox icon next to your WiFi on your menu/task bar.

Have you tried using selective sync for your content by any chance? 

Let me know more, and we'll take it from there! 

Hi Megan, I have two devices where I tried to synch it - one running OS Sonoma 14.4.1 and the other Monterey 12.6.6. The dropbox version on both is 198.4.7615. The files are synching fine, until suddenly I get an error "Syncing is interrupted". I tried moving the DB folder to an SSD like the above person suggested - still the same problem. At this point I am just trying to get my files off Dropbox. The main folder has 9K subfolders, so synching them individually would take forever. How should I proceed? I have been using DB for many years with these folders and never had a problem before. 

Hey theeconomist1, with so many subfolders, I assume your entire file count is probably over 300K files, right?

Have you tried reducing the number of files, by using selective sync to remove some folders off the Dropbox folder and see if that helps at all?

I have tried doing that. Is there a way to select several folders to synch at once (like 100 or 200)?

Clicking on 200 folders (one at a time) each times is a crazy waste of time. This can't be the right solution for a product as expensive as Dropbox - I have the business subscription. If your product doesn't work for > 300K, you should state it on the website, and not just mention that the performance could be reduced. It's not reduced - it's broken. 

I just tried to synch folders with 250K files total, and ran into the same issue.  Please advise how to proceed. 

Hey there, theeconomist1, let's jump right into this! 

If I understand this correctly, it sounds like you used the app to sync some of your files, and its syncing got interrupted, right? 

If I didn't get this right, let me know more details. 

It might sound trivial, but have you made sure that you have enough available space on your account, and on your device too in order to hold these files? 

Let me know more, and we'll take it from there!