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Paul C.32's avatar
Paul C.32
Helpful | Level 6
2 years ago

The app re-indexes all files after each restart on Mac.

Each time I restart my Mac, Dropbox goes through reindexing of (seemingly) all files in my folder. The Mac's CPU usage goes up and the fan kicks in - it makes the computer slow for at least 15 minutes. It does finally complete, but it would obviously be much better if this did not happen.

desktop
Mac
sync

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  • Paul C.32's avatar
    Paul C.32
    Helpful | Level 6
    11 months ago

    Sorry for resurrecting this but I just came back and saw this. Can we still investigate further?

  • Paul C.32's avatar
    Paul C.32
    Helpful | Level 6
    11 months ago

    Btw, I did get help but, sadly, no solution (yet).

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Welcome back, Paul C.32; I'm sorry to hear the issue persists.

    We can still open a ticket for you and investigate this further, for sure. Before that though, can you please go through all the info in this Help Center article and let me know if there’s a potential cause that’s listed there? This will help us isolate the issue more. 

    Also, if you can send me a screenshot of the CPU usage you see on your Mac computer, that’ll be brilliant.

  • Nello Aun's avatar
    Nello Aun
    New member | Level 2
    11 months ago

    Hi, I followed the steps. Turned de computer off overnight. In the morning it spent about 30min "indexing" the files. NOT syncing. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Nello Aun - sorry to hear about this.

    Can you clarify your computer's OS version and the version and exact status of the Dropbox desktop app as shown in your menu bar? 

  • Nello Aun's avatar
    Nello Aun
    New member | Level 2
    11 months ago

    I had the same issue when my settings were

    Dropbox version 216.3.4299
    Sonoma

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    It looks like you're using the beta version of the app Nello Aun - could you try the latest, stable version from this page directly and let us know how it goes?

    Just make sure to toggle off the 'early releases' from your account's settings first. 

  • Nello Aun's avatar
    Nello Aun
    New member | Level 2
    11 months ago

    But I had the same problem with the old version. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I see, thanks for letting me know about this Nello Aun

    Nevertheless, can you try my previous suggestion and let me know of any updates?

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