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Birsay1's avatar
Birsay1
Helpful | Level 6
2 years ago

The Dropbox right-click options are gone from my Mac's Finder.

My files are all in the cloud. This restricts things I can do on my Mac; I can't preview or upload to the web, for example (which I want to do often).

I thought one used to be able to right click in the Finder and make a particular folder available offline. But that's missing on my Mac. Right clicking in a Dropbox folder reveals nothing connected to Dropbox. Otherwise, files function and sync if opened and modified as normal. The Dropbox icon at the top right of the Mac screen is visible and seems to be functioning normally.

Can right clicking in the Finder be turned on somehow?

I have the option to make all Dropbox files available offline in Dropbox preferences, but I don't want all of the files—just some of them.

26 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Birsay1!

    My colleague, Nancy, suggested that you perform an advanced reinstall in her earlier response here

    From our side, we want to exhaust all troubleshooting steps, and help you get to the bottom of this.

    If you'd like to proceed, please ensure that OneDrive or any other third-party apps that might be interfering with Dropbox have been disabled while you follow the steps.

    It's also important to keep in mind that even if we move our conversation to ticket, this route will most likely be unavoidable.

  • Birsay1's avatar
    Birsay1
    Helpful | Level 6
    10 months ago

    Okay, I  will give it a try. I'll need to set aside some time for it, so it may take me awhile to let you know the results. Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Sure thing Birsay1

    Take as much time as you need, and let us know of the results! 🤓

  • mcmeloni's avatar
    mcmeloni
    New member | Level 2
    9 months ago

    Hi Birsay1, I was experiencing the same issues and I solved it:
    system preferences - general - login elements and extensions - extensions - file provider - check dropbox.

    I actually hope you already solved it 😅 if not, I hope these steps will work for you too.

  • classic mesa's avatar
    classic mesa
    Helpful | Level 6
    9 months ago

    Lol this seems to be what db support does - make the user jump through endless hoops, post countless screen grabs, answer inane questions, essentially grind you down until you abandon hope. Useless.

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