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The dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent.
May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion, troubleshooting a different issue.
Now I have two different Dropbox accounts. The new dropbox is visible in my Finder, the old one’s in ~/Library/Cloud Storage.
Can I just delete that old one?
Might that fix the issue?
Hello, just circling back as this has been solved.
SOLUTION: Quit DropBox, delete any/all DB folders in Finder, restart DB, and relink when prompted. Dropdown Context should work fairly immediately, but wait 24 hours or more for status icons.
STORY: This problem existed on both my M1 Desktop and my M1 MacBookPro. Back in June, I did jump out of this forum to contact DB support directly, as Jay suggested. At which point, after many other attempts, they suggested I make a "test" user account just to see if the problem existed there. It didn't, which pointed to it being an Apple/OS/extensions issue more than a DB issue. However, the next day I booted up with my normal user, and suddenly the context menu was back. No status icons, but after a few days those were showing up.
But the issue still persisted on my MacBookPro, even after updating to Sequoia, and after trying the same fix/workaround that worked on my desktop. After months of not having the functionality, I had a bit of time to troubleshoot more late September. I burned through four DB support people (and a few Apple support people) before Dave at DB had me try many other things, but finally solved it: I simply had to trash the old copies of dropbox in my Finder. Which I'd suspected was the problem, but none of the techs had me do it. Also, I *had* tried that when I had the same problem on my desktop in June, but it didn't solve it.
And who knows, it could've been the order in which everything was done before that that made it work.
I kept notes, so if anyone has any questions, I may be able to help. I don't wish that timesuck on anyone.
24 Replies
- Nancy
Dropbox Community Moderator
Hi again, petermooreworld! Hope you haven’t already tried these steps and I’ve missed it, but can you relaunch your Finder this way, and let me know if you can see both your sync icons and your context menu options after that?
Hi Nancy. I started following these steps, but got stuck at "Finder Extensions." It only sees my Google Drive Finder exts, no DB (see attached). Which is strange, seeing how in the last week I've un-/relinked db twice and updated the DB app itself. Any idea how to get that back (preferably without un-/relinking)?
- Jay
Thanks for the details regarding this matter. In order to look into this in more detail, I'd recommend contacting the support team directly for them to investigate further.
If there's anything else we can assist with, feel free to reply back here.
Hello, just circling back as this has been solved.
SOLUTION: Quit DropBox, delete any/all DB folders in Finder, restart DB, and relink when prompted. Dropdown Context should work fairly immediately, but wait 24 hours or more for status icons.
STORY: This problem existed on both my M1 Desktop and my M1 MacBookPro. Back in June, I did jump out of this forum to contact DB support directly, as Jay suggested. At which point, after many other attempts, they suggested I make a "test" user account just to see if the problem existed there. It didn't, which pointed to it being an Apple/OS/extensions issue more than a DB issue. However, the next day I booted up with my normal user, and suddenly the context menu was back. No status icons, but after a few days those were showing up.
But the issue still persisted on my MacBookPro, even after updating to Sequoia, and after trying the same fix/workaround that worked on my desktop. After months of not having the functionality, I had a bit of time to troubleshoot more late September. I burned through four DB support people (and a few Apple support people) before Dave at DB had me try many other things, but finally solved it: I simply had to trash the old copies of dropbox in my Finder. Which I'd suspected was the problem, but none of the techs had me do it. Also, I *had* tried that when I had the same problem on my desktop in June, but it didn't solve it.
And who knows, it could've been the order in which everything was done before that that made it work.
I kept notes, so if anyone has any questions, I may be able to help. I don't wish that timesuck on anyone.
