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The dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent.
May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion, troubleshooting a different issue.
Now I have two different Dropbox accounts. The new dropbox is visible in my Finder, the old one’s in ~/Library/Cloud Storage.
Can I just delete that old one?
Might that fix the issue?
Hello, just circling back as this has been solved.
SOLUTION: Quit DropBox, delete any/all DB folders in Finder, restart DB, and relink when prompted. Dropdown Context should work fairly immediately, but wait 24 hours or more for status icons.
STORY: This problem existed on both my M1 Desktop and my M1 MacBookPro. Back in June, I did jump out of this forum to contact DB support directly, as Jay suggested. At which point, after many other attempts, they suggested I make a "test" user account just to see if the problem existed there. It didn't, which pointed to it being an Apple/OS/extensions issue more than a DB issue. However, the next day I booted up with my normal user, and suddenly the context menu was back. No status icons, but after a few days those were showing up.
But the issue still persisted on my MacBookPro, even after updating to Sequoia, and after trying the same fix/workaround that worked on my desktop. After months of not having the functionality, I had a bit of time to troubleshoot more late September. I burned through four DB support people (and a few Apple support people) before Dave at DB had me try many other things, but finally solved it: I simply had to trash the old copies of dropbox in my Finder. Which I'd suspected was the problem, but none of the techs had me do it. Also, I *had* tried that when I had the same problem on my desktop in June, but it didn't solve it.
And who knows, it could've been the order in which everything was done before that that made it work.
I kept notes, so if anyone has any questions, I may be able to help. I don't wish that timesuck on anyone.
24 Replies
- Jay
Dropbox Community Moderator
Hi petermooreworld, thanks for bringing this to our attention.
As you have two Dropbox folders, we need to determine which one is active.
Can you see which folders has sync icons next to the files?
This will help me to assist further!
The old ones do.
[Removed as per Community Guidelines]oops-- is that really the best way to attach an image in this forum?
- Jay
Could you copy and paste the image in your next reply in order to view it on the forum?
Guess not! Strange, I was looking for an "insert image"
Anyway, the top window is my "relinked" newer db. Less folders visible, but that's how I revised it. The lower window is the library/Cloud Storage, the "old" version.
- Megan
Hey petermooreworld, let me jump in here!
Based on your screenshots it looks like the bottom path is where your active Dropbox folder is located. You can see that it has the relevant syncing icons next to your files.
You can always check your app's preferences to see the current path of your Dropbox folder, and double check where it points.
If you right click on a file/folder on the bottom Dropbox folder, do you see the context menu there?
What happens when you add a file in there? Does it sync to your account online?
I would hope the bottom one is not the active location. As it says "This is an unlinked dropbox" at the top of that folder. And the fact that new files updated to the top location are the ones I and others see on other devices. That's what strikes me as weird. That bottom one should NOT have the syncing icons, the top one SHOULD.
- Walter
That's odd indeed petermooreworld - have you tried adding a sample file on both locations as a test to see which one is syncing with your account on the website and your other devices as well?
Also, can you have a look at the app's preferences and confirm the exact path of your Dropbox folder under the sync tab?
While we're at it, is the app 'up to date' or still syncing in your menu bar?
The new (relinked one on top of that ^^ screenshot) one is indeed linking on the website and to other devices. I've been using it daily.
The new one's path, as can be seen from this screenshot, is ~/Dropbox:This is the old path, which has the sync icons:
App says it's up-to-date. It has the generic "trouble opening files" message but that's been there for months.- Nancy
Hey petermooreworld! Hope it’s alright, if I chime in.
Here’s what I’d like you to try next:
1) Unlink your device from Dropbox (after the computer has been unlinked, try deleting a file from both Dropbox folders and then, check www.dropbox.com to make sure the updates you’ve made haven’t synced online).
2) Ensure that all of your previous updates and files (prior to unlinking the app) are accessible online (if they’re not, please create a copy of your local files on a different location, outside of Dropbox).
3) Uninstall the Dropbox app.
4) Delete both Dropbox folders from your device.
5) Download the Dropbox app again and sync everything anew.
That should fix the issue and your files should be syncing to a single Dropbox folder after that.
